Corsair COOL cracked resevoir (warning: I'm mad.)

[Veraledaine]

I don't abuse my stuff, ever. I don't drop kick things around unlike some of those people who do it to their laptops.

 

I have e-mailed Corsair twice about my cracked resevoir without any reply, whatsoever. I don't appreciate being ignored and I will get in people's face without question. The least tech support can do is tell me how/what to "seal" it with something that doesn't react to the coolant/water or the plastic the resevoir is made of. Or, replace the damn thing.

 

The crack is very, very subtle, and it had been leaking for a few months until I noticed the big puddle of green liquid at the bottom of my case. This crack is at that plugged "unused" part of the resevoir. It looks like the manufacturer shoved a big plastic thing into it to keep it sealed. Well, it seems whoever made it shoved it in too tight, thus causing stress and cracking the resevoir.

 

The pump works fine, it works great, the resevoir is fine... the tubes are fine... everything but the resevoir is fine.

[Wired]

what email address did you email?

 

go to http://tsxpress.corsairmemory.com for an RMA

[Veraledaine]

I used my g-mail account. as far as i know, g-mail doesn't automatically put things in trash bins.

[Wired]

no, but they do have a junk mail filter.

[JonKrmr]

Rest assured you are not the only one who has had that res crack at the seam where the fittings go into it. It is prone to this design of res. The problem is that the fittings are NTP which is a tapered fitting and that puts stress on the res's fitting holes. Over time this causes the res to crack at those fittings. There is no way around it. One thing I found that helps is to put a zip tie around the outside of the fitting holes before you put the fittings in. This will help make the fitting area on the res stronger (see pic). Mine did the same thing but I did not want to have the down time on my computer waiting for a warranty replacement from Corsair so I just went to the local computer store and bought another one (Danger Den brand). It is the exact same one used by Corsair except it has Daner Den embossed on it instead of Corsair. It cost me a whopping $19.95 plus tax. As you can see in the pic, I have a folded up paper towel under the res to help protect my DVD burner just below it in case it leaks again. My suggestion is that you go and buy another res and RMA the one you have. That way when it happens again you will have a spare res you can switch out to reduce your down time. Another suggestion (and the one I an going to use) is to purchase the Swiftech MCRES-MICRO res which uses a non tapered fitting with an o-ring so there is no worry of the fittings stress cracking the res. Good luck!

[Veraledaine]

I put my resevoir below the DVD burner and it's in a cage so that the cage catches the leak, and goes to the bottom of the case (and thus nothing gets on my harddrives)

 

Right now I have a wad of tissue sucking in the leaking water.

 

I sent a help request using two different e-mail addresses... no avail. :(

 

I think I will call Corsair directly...

 

Thanks for the alternative reses. helps alot :)

 

http://www.sidewindercomputers.com/swmcre1.html

 

this is what you're talking about, right? i'll have to make sure it can fit in my case... :P

[RAM GUY]

Please call our Tech support at 800-205-7657 and we will try to help you solve the problem, and our hours are from 8:30 AM to 5:30 PM Pacific Time Monday thru Friday excluding holidays!

[SpDFrek]

The design concept behind the resevoir was to allow multiple configurations using the same part. This same resevoir bought seperatly from other manufactures can be configured to use 1/4", 3/8", and 1/2" fittings. The area around the fittings has proven to be an area of concern for some users. I personally have never really liked the plastic resevoir. I have always liked the plexiglass ones. Of course you can get them cheaper from other places, but it looks better, wont break, and neither of mine have ever cracked. Of course Corsair will replace any faulty parts under warranty, just ask for an RMA for part # CWC100-1010. That is the part # of the resevoir only.