dstancer Posted September 12, 2006 Posted September 12, 2006 Hi I recently bought 2gb xms2 matched pair - Corsair 2GB DDR2 XMS2-6400C5 TwinX (2x1GB) (MY-092-CS) One of them has developed a fault, all the usual symptoms of memory failure, and cannot pass a memtest. Machine works 100% with just the other stick in. Would I be required to return them both? Can you tell me what to do next? Cheers Dan
Corsair Employee RAM GUY Posted September 12, 2006 Corsair Employee Posted September 12, 2006 Can you tell me the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set?
dstancer Posted September 12, 2006 Author Posted September 12, 2006 It's an Asus P5B deluxe with latest bios and a intel core duo 2.4ghz, all running at standard clock speeds. The pair was running alone in the system with no other memory (unsure of the timings but they hadn't been changed from standard). I then started getting reboot cycles/blue screens from Win XP. Removed one stick and the machine works fine again. If I use that stick on its own or back with the other one, then the problems reoccur. The first thing i did was try the memory in a second machine, caused very similar problems. I've since run memtest on both sticks individually, one gets a string of errors straight away, the other is fine. Can get the FSB / RAM timings if nessacery but they are whatever the CPU/MB runs from stock. Dan
dstancer Posted September 12, 2006 Author Posted September 12, 2006 Oh quick question - just realised this looks like an american site. Is there a UK site/RMA request process that I missed?:) Dan
Corsair Employee RAM GUY Posted September 12, 2006 Corsair Employee Posted September 12, 2006 No I am sorry there is not you would need to try your reseller. But I would suspect you have not configured the Bios properly is the main reason. Please make sure that you get the latest bios version then load setup defaults and set the memory Voltage to 2.1 Volts and set the tested settings Cass 5-5-5-15 and then test the modules with http://www.memtest.org
dstancer Posted September 12, 2006 Author Posted September 12, 2006 Ok I put the stick back in and went and set timings/voltage. I still experienced the exact same problems and it still fails to pass memtest. I work in IT, and I'm almost certain that the stick is faulty and is not something that can be cured by settings:/ I can try the retailer again tomorrow but to be honest I'd rather deal direct with you even if it means sending it to the US. Can you tell me what would be the next step if I don't get anywhere tomorrow? Cheers Dan
Corsair Employee RAM GUY Posted September 13, 2006 Corsair Employee Posted September 13, 2006 You will have to set the command rate to 2t with this platform. And Command Rate is not a memory setting please see a description at http://www.rojakpot.com
dstancer Posted September 14, 2006 Author Posted September 14, 2006 Surely the memory should be expected to work out of the box without changing any settings at all? Also it worked for the first 2 weeks without problem.... I can look at this when I get back on the PC, but i can't imagine it working. Dan
Corsair Employee RAM GUY Posted September 15, 2006 Corsair Employee Posted September 15, 2006 Dan, Out of the Box may not work or it may but you still need to load setup defaults with any new system and set the tested settings with our modules! To ensure proper performance.
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