ken_hart Posted July 18, 2006 Share Posted July 18, 2006 Hi, Firstly I have read so many threads now I have a headache. I don't want to appear like I have posted incorrectly and it has taken 2 hours of my time to find this site today..Thanks to the company I bought this off last year. (Who I shall not be buying from again). I purchased a Dual channel set of DDr400 Corsair modules late last year (i'm pretty sure) But as with most of my reciepts I cannot find the reciept. So the company I bought them off is NOT interested. There is a lesson to be learned there. Anyways - all was working well, then for some unexplained reason my main drive decided it was too old and fell over. No problems. Replaced it. Re-installed XP and got this error STOP 0x0000008E (0x000000005,0xbf869f22,0xf9470688,0x000000000) Which when visiting their site says: either Catroot2 folder is not correctly deleted or memory does not work ! So I put memtest 86 in the CD drive and fired it up...Multiple mass errors on one of the sticks of 512. I visited Corsair Website, they have RMA forms, but they only cover the US of A. it will not accept any UK states (not that we have any). Please can someone help me, I feel that I am now running on half steam and some of the applications I run are not as fast. Again I am sorry if I missed anything - I have been trying to sort this now for most of the day, I have spent 2 hours on the phone and god knows how many forms I have filled in.... Regards Ken - losing faith Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 18, 2006 Corsair Employees Share Posted July 18, 2006 Ken if your reseller will not help you then we will have to replace them from here, please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
Wired Posted July 18, 2006 Share Posted July 18, 2006 or http://tsxpress.corsairmemory.com Link to comment Share on other sites More sharing options...
ken_hart Posted July 19, 2006 Author Share Posted July 19, 2006 Hi Guys.. MANY MANY THANKS (Yes in caps) This is what I call support. After dealing with microdirect (yes I have named them) I will no longer be spending money in their shop. HOWEVER I will be buying Corsair in EVERY PC I build. I used your forms and emailed Corsair, I know there is a time difference between the US and UK, but getting a response 14 minutes after you send one is exceptional. The email gave me an RMA number, where to send it and that they have a 24/48 hour turn around. To be honest if it takes two weeks I'd still be impressed. I was seriously starting to doubt the warranty on the box, but faith has been restored (and some). Again, thanks to you guys here for your fast response to. Best regards Ken Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted July 19, 2006 Corsair Employees Share Posted July 19, 2006 Thank you and please let me know when u get the new modules. Link to comment Share on other sites More sharing options...
ken_hart Posted August 2, 2006 Author Share Posted August 2, 2006 Hmmm...Still wiating. Items actually sent via airmail 18/7/06... How long does/should it take ? Regards Ken Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 2, 2006 Corsair Employees Share Posted August 2, 2006 Please either call our customer service at 888-222-4346 and dial "0" or follow the link in my signature "If you have submitted the RMA using the on line form and have not got a reply!" Our Customer Service hours are from 7:30 AM to 4:30 PM Pacific Time Monday thru Friday excluding holidays Link to comment Share on other sites More sharing options...
ken_hart Posted August 3, 2006 Author Share Posted August 3, 2006 I live in the UK so I sent an email asking how it was going, giving my details. The reply I got: Dear: KEN HART For your return please reference: RMA Number: R141XXX Part Number: CMX1024-3200PT Number of modules: 1 RMA Return Address: Corsair Memory, Inc. RMA Dept. #R141010 46221 Landing Parkway Fremont, CA 94538 Please keep a record of your returning tracking number(s) for verification of delivery. Your replacement(s) will ship out in 24-48 hours from the time we receive your package. Thank-you for choosing Corsair Memory! We look forward to supporting all of your future memory needs! Sincerely, Customer Service - RMA Dept. 510-657-8747 rma@corsairmemory.com http://www.corsairmemory.com --- Doesnt really say if they have even recieved the module or what has happened. AND it is exactly the same as the first email they sent me, so I presume they have standard emails - which is fine. So first thing this morning I sent: Hi, Can you confirm that you have or have not recieved the stick of memory I sent via Airmail ? Regards Ken --- Do you think that would get any results? From their intital email they gave the impression that they have a very fast turn around. If I sent the module 18/7/06 via Airmail it would have easily been there and dealt with by now. (One would hope). Unless they sent a replacement via land-sea post - in which case I'll be waiting a WHOLE lot longer. Regards and thanks Ken Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 3, 2006 Corsair Employees Share Posted August 3, 2006 All Off shore RMA's are shipped 2 day Air, and you should get a reply to that email with in 24 hours! Link to comment Share on other sites More sharing options...
ken_hart Posted August 4, 2006 Author Share Posted August 4, 2006 Hi (again). I have had a reply saying that no items recieved. I have scanned and sent a 'Certificate of Posting' can provide copies if needed. Will chase post office for compensation. Regards Ken Link to comment Share on other sites More sharing options...
ken_hart Posted August 4, 2006 Author Share Posted August 4, 2006 Wonderful - can take upto 3 months to close royal mail investiagtion. Cant submit 'lost-missing' form for 25 working days..So looks like I might get my dual channel up and working just intime for Christmas.. Wonders why Corsair DOESNT have a UK collection point..Would make buying Corsair memory a much more viable option. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 4, 2006 Corsair Employees Share Posted August 4, 2006 Usually the reseller can help with that but not all of them will. Please let us know how you make out! Link to comment Share on other sites More sharing options...
ken_hart Posted August 15, 2006 Author Share Posted August 15, 2006 Ummm, k. I have now sent 2 emails to Corsair re 48hour turn around... First 4/8/06 : Hi Tina, I have attached a copy of the certificate of posting 20/7/06. I will contact the POst office here and see what is needed to get insurance. The item was sent Airmail to yourselves as you can see. I may need you to help me with a claim, if the post office requires additional information. Many thanks for your help (again) Ken And then this one 14/8/06: Hi Tina, Can you confirm that the memory has NOT turned up yet. If not I can start an investigation with the UK postal system. Many thanks Ken As of today 15/8/06 niether have been replied to. I cannot proceed with postal investigation UNTIL the recipient has definately confirmed NO delivery. Would be nice to have a courtesy email - EVEN if it says 'looking into it'. Starting to doubt Corsairs policies and guarantees. Regards Ken Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 15, 2006 Corsair Employees Share Posted August 15, 2006 I will send her an email explaining whats going on, I am sure she does not undertand what you are asking as its not a normal request. Link to comment Share on other sites More sharing options...
ken_hart Posted August 17, 2006 Author Share Posted August 17, 2006 Got an email - many thanks. Will now chase postal system in the UK. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted August 17, 2006 Corsair Employees Share Posted August 17, 2006 OK sorry that you are having trouble, please do let me know! Link to comment Share on other sites More sharing options...
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