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Problems with USB Flash Voyager


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I have 2 problems with my USB Flash Voyager

 

The first problem is that when i connect the device to my computer and other computers i alsways get the following error:

 

A HI-SPEED USB device is plugged into a non-HI-SPEED USB hub

 

While all the computers have USB 2.0 ports and motherboards. In the beginning i did not recieved this error.

 

The device is also verry slow, i already did an format on the device but it did not help.

 

The second problem is that i lost the cap of the USB Flash Voyager, where can i get a new one?

 

Thank you veryy much in advance.

 

p.s: does it mather that i life in the netherlands if an RMA is going to be taken place?

 

greetz from emiel

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