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One of my two memory sticks has gone bad... need RMA please


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Hello RAM Guy,

 

I'm told that Corsair offers great customer service... I hope the rumors are true :o: . When I built my current computer, I purchased a 2x512MB ValueSelect 184-pin DDR-DIMM set, and unfortunately one of the two modules is dead. For quite some time, I have been having issues with random reboots and other system instability. Recently, I had major problems attempting to extract compressed files from a DVD (the game Oblivion), and was advised that it might be a memory issue. I downloaded prime95 and ran the torture test, and it failed within 5 seconds. I then tested each of my two memory modules independently, and quickly determined that the system is completely stable with one module, and competely flaky with the other. Although I've been using the modules at the default timings, I tried dialing the timings back to something even more conservative, and the faulty module continued to fail the Prime95 torture test. I am hopeful that I can return the faulty stick for a new one.

 

I still have the original packaging, and the number above the bar code is 20-145-440(489324). Please advise me on how I should proceed with making a warranty claim.

 

Many thanks.

-ollie-

 

P.S. My mobo is MSI K8N Neo4 Platinum

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Please load setup/optimized defaults and then set the Dim Voltage to 2.7X volts (+.2 Volts W/Giga-Byte) and then set the timings manually to the tested settings for the specific module you have, XMS2700C2 Cass 2-3-3-6 for example or if you have Value Select "BY SPD" and then test the module/'s one at a time with http://www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure.
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Hello,

 

I have submitted an RMA request referencing this thread. I did as you requested, testing each VS512MB400 modules (from the VS1GBKIT400) in the same DIMM slot. One module was stable (tested for an hour with no errors), while the other instantly started giving tons of errors. I used 2.5-3-3-8 timing, and tried the following voltage settings: 2.65V, 2.70V, and "AUTO". I did not try 2.75V, becuase the BIOS warned against it.

 

It seems quite clear that one module is bad. I have a few followup questions if you don't mind:

 

[1] Will I be needing to send in both modules from the VS1GBKIT400 even though only one is broken?

 

[2] Pardon my ignorance, but can these modules (when working) run in dual channel mode, or do they explicitly have to be called matched pairs?

 

[4] What voltage setting should I use for these modules in the future? Should I just use the "AUTO" setting in my BIOS?

 

Thanks for your time.

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[1] Will I be needing to send in both modules from the VS1GBKIT400 even though only one is broken?

A: I would suggest you submit the RMA for 1-VS Kit and send both mopdules to insure they both match for best performance.

 

[2] Pardon my ignorance, but can these modules (when working) run in dual channel mode, or do they explicitly have to be called matched pairs?

A: With the MB and or platform yes the modules would need to be exactly matched.

 

[4] What voltage setting should I use for these modules in the future? Should I just use the "AUTO" setting in my BIOS?

A: I would suggest 2.75 Volts for most MB's

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