TheRich Posted April 2, 2006 Share Posted April 2, 2006 Hey guys, FIrstly, I'm no tech junkie, so don't expect me to know all the lingo. Now; Upon building myself a nice new rig, I buy a gig of ram from eBay, under a seller that claims to be Australian. It came from USA. Brand new of course, but the RAM does not work. How do I know this? My brother, who bough from another person, has the EXACT same type, yet his worked perfectly in my new system (which, sadly, is open next to me) It's the RAM. And the damn people that sold it to me refuse to exchange or refund. This RAM, in a certified corsair package, has a warranty guaranteed. Do I request an RMA then await their instructions for an exchange? NOTE: I am %110 sure it's the RAM. I've tried my brother's Corsair RAM, and it worked fine. -TheRich Link to comment Share on other sites More sharing options...
Wired Posted April 2, 2006 Share Posted April 2, 2006 If you bought it from a 3rd person and not from a retailer, it's not covered under a warranty. http://www.corsairmemory.com/corsair/warranty.html Link to comment Share on other sites More sharing options...
TheRich Posted April 2, 2006 Author Share Posted April 2, 2006 The RAM came from a retailer, not a third person Link to comment Share on other sites More sharing options...
Wired Posted April 2, 2006 Share Posted April 2, 2006 I buy a gig of ram from eBay, under a seller that claims to be Australian. Doesn't look like it. Got a link to the auction / store / whatever on eBay? Link to comment Share on other sites More sharing options...
TheRich Posted April 2, 2006 Author Share Posted April 2, 2006 Sure do: http://cgi.ebay.com.au/CORSAIR-1GB-PC3200-DDR-400-RAM-1-GB-1024MB-DDR400_W0QQitemZ6865743213QQcategoryZ74942QQrdZ1QQcmdZViewItem Taken straight from the page: # Item will ship from our US warehouse # Warranty provided by manufacturer Link to comment Share on other sites More sharing options...
TheRich Posted April 2, 2006 Author Share Posted April 2, 2006 bump. Please RAM GUY, I'd kill to have you post here. I've been busting my guts for nearly three months to get this new PC, and the RAM had to fail on me. :(: Link to comment Share on other sites More sharing options...
Wired Posted April 2, 2006 Share Posted April 2, 2006 Weekend, Ram Guy's not in :) Just as a time frame reference for you, as of this post it's 2:30 PM EST, 11:30 AM PST (Ram Guy's time zone), Sunday, April 2nd, 2006. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 3, 2006 Corsair Employees Share Posted April 3, 2006 They as a reseller would need to provide you with an invoice, with their Company name and logo on it, not an eBay invoice. And then you can contact our customer service and see what they say. It will be their decision. 888-222-4346 and Dial "0" that will take u right to them. Link to comment Share on other sites More sharing options...
TheRich Posted April 4, 2006 Author Share Posted April 4, 2006 I live in Australia. Link to comment Share on other sites More sharing options...
TheRich Posted April 4, 2006 Author Share Posted April 4, 2006 Oh and RAM Guy, I've taken it up with RMA Express. Got my number, and it's all packed up and ready to mail. I included a note in the RMA Express form of it coming from a reseller, and a link. Say, this may seem like the wrong spot to ask this, but how many RMAs do corsair fulfill each day? Link to comment Share on other sites More sharing options...
Wired Posted April 4, 2006 Share Posted April 4, 2006 Do you mean TSXPress? Without the invoice as per Ram Guy's instructions, I'd guess it would be denied. I'd STRONGLY recommend to contact their Cust Support, if not by phone then by email, before you send the memory in. Also, they won't answer a question like that. Proprietary info. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 4, 2006 Corsair Employees Share Posted April 4, 2006 I can tell you that less than 2% of what we sell comes back and out of that 2% about 80% will pass our production tests. Link to comment Share on other sites More sharing options...
TheRich Posted April 4, 2006 Author Share Posted April 4, 2006 Do you mean TSXPress? Without the invoice as per Ram Guy's instructions, I'd guess it would be denied. I'd STRONGLY recommend to contact their Cust Support, if not by phone then by email, before you send the memory in. Also, they won't answer a question like that. Proprietary info. I'm inserting a note, including a link to the eBay page. Would that suffice? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted April 5, 2006 Corsair Employees Share Posted April 5, 2006 No it will not be seen. If there is a problem they will call you! Link to comment Share on other sites More sharing options...
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