Norvac Posted January 31, 2006 Share Posted January 31, 2006 Ran Memtest86 on this module and reports errors at the ~850 mb level, thousands of errors on test 5. Customer reported system would boot, but upon loading games such as WOW and Battlefield system becomes unstable and crashes repeatedly and randomly. Please advise with RMA# Chris Anderson Norvac Electronics Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 31, 2006 Corsair Employees Share Posted January 31, 2006 Can you tell me the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
Norvac Posted January 31, 2006 Author Share Posted January 31, 2006 This memory has been tested on the following systems: ASUS a7n8x-e Deluxe single & dual channel mode, CPU Barton Core 2500+ FSB 333mhz. No modifications to BIOS settings have been made. Also Unknown Motherboard manufacturer, Nforce2 Chipset, 3200+ Processor 400mhz FSB, Memory set by SPD no BIOS Modifications. Thanks Norvac Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2006 Corsair Employees Share Posted February 1, 2006 The ASUS a7n8x-e Deluxe single & dual channel mode, CPU Barton Core 2500+ FSB 333mhz would need to be manually configured with the modules in slots 2-3 to these settings: CPU Freq: 166 MHz System Performance: User Define Memory Frequency: 100% Dim Voltage to 2.7 Volts Resulting Frequency: 166MHz Memory Timings: Manual/User Define SDRAM CAS Latency: 2.5T SDRAM RAS to CAS Delay (tRCD): 3T SDRAM Row Precharge (tRP): 3T SDRAM Active to Precharge Delay (tRAS): 6T And With a 3200 CPU it would be these settings: CPU Freq: 200 MHz System Performance: User Define Memory Frequency: 100% Dim Voltage to 2.7 Volts Resulting Frequency: 100MHz Memory Timings: Manual/User Define SDRAM CAS Latency: 2.5T SDRAM RAS to CAS Delay (tRCD): 3T SDRAM Row Precharge (tRP): 3T SDRAM Active to Precharge Delay (tRAS): 6T Link to comment Share on other sites More sharing options...
Norvac Posted February 1, 2006 Author Share Posted February 1, 2006 Changed settings to what you said, still the exact same errors, same place. Thanks Norvac Link to comment Share on other sites More sharing options...
thebigfatj Posted February 1, 2006 Share Posted February 1, 2006 RMA tech support works like this: --------------- (1) Company puts a bad memory module on the market (2) consumer purchases it, discovers it is bad, and tries to get an RMA. They've already been inconvenienced. (3) Company grants the RMA and apologizes, because the consumer should have never received a bad module in the first place and should not be troubled further. --------------- For some reason, there seems to be a problem reaching point (3) here in the official Corsair forums. I tested my memory as well, found that I received a bad module, and the tech support errantly argued that my module was incompatible with my motherboard, which it wasn't, and errantly asserted that it was a registered module, when it is listed as unbuffered on corsair's on site and at the vendor. So far they've yet to grant me a return. Personally, i'm going to issue some complaints to Corsair about the support I've received, and I'm going to ask about a bug I noticed in their express RMA software that displayed the full name and email address of a previous user and why they'd use software that exposes personal information about their customers. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2006 Corsair Employees Share Posted February 1, 2006 No that’s not quite right: I have no problem replacing your modules at all! In fact if you look thru this forum you will se many instances where the user has got an RMA then later found the problem was some other issue. And about 70% of the modules we get back test with no problem. Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it! Then please test them one at a time with http://www.memtest.org and let’s make sure it's not some other issue! I would run the test for at least 2-3 passes to be sure! And I would ask that you call me in reference to our TSXpress software. The personal information should not be exposed to any one but you and us. We need to know some information to process an RMA request this is needed other wise where would we ship the new modules back to? Please call at 888-222-4346 and choose option 2 then please ask for Ram Guy and I will do my best to help you get this sorted out! Link to comment Share on other sites More sharing options...
thebigfatj Posted February 1, 2006 Share Posted February 1, 2006 No that’s not quite right: I have no problem replacing your modules at all! In fact if you look thru this forum you will se many instances where the user has got an RMA then later found the problem was some other issue. And about 70% of the modules we get back test with no problem. Are those the same tests you apply to modules before shipping them to retail channels? Because one stick in my TWINX pack was bad out of the package. What about the 30% who have been inconvenienced by corsair selling bad modules, have jumped through your hoops, and have been further questioned? It's an inconvenience to get bad memory in the first place, but being questioned about whether I properly diagnosed a memory failure and having to wait additionally long is an inconvenience i'm unwilling to tolerate. I work on hundreds of cluster compute nodes and systems with 192GB of memory. Diagnosing memory failures is a trivial and boring task, and unfortunately something that I have to do from time to time. However, I've never been questioned by the vendor as to whether i properly diagnosed the problem. And I would ask that you call me in reference to our TSXpress software. The personal information should not be exposed to any one but you and us. We need to know some information to process an RMA request this is needed other wise where would we ship the new modules back to? Please call at 888-222-4346 and choose option 2 then please ask for Ram Guy and I will do my best to help you get this sorted out! In the interest of fair disclosure, I will most likely contact the lady whose information was exposed to me. I know if my information was exposed to strangers over the Internet I would want to know about it especially if I had any problems as a result (ie: if other people saw that and decided to contact her). Privacy is a very sticky issue. Her information was exposed several pages into the RMA request when I clicked "I have a question." her personal information and I believe her question were listed. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 1, 2006 Corsair Employees Share Posted February 1, 2006 First thing, I am sorry this happened to you, and I will do my best to help you resolve the problem. The Issue with TSXPress is of utmost importance and we have had literally thousands of people use it with not one complaint like this ever. We will get that checked and what ever the issue is will be resolved right away. With your modules its looks like when you went to submit the Request for RMA in TSXpress you selected that you had a registered module and that’s why you had the issue not getting the RMA. And RMA would not solve the problem. In our RMA we will at anytime usually give any one an RMA with out question, however if we se some potential issue we may ask you to speak with our tech support to try and make sure the issue is resolved. 1. You can call us at 888-222-4346 or 510-657-8747 at anytime to get an RMA. Our hours are from 8:30 to 5:30 Monday thru Friday excluding holidays. 2. Or you can print the printable form PDF version and fax it to Corsair. You will receive a response within 24 hours, usually sooner. 3. You can complete the online RMA Form, and submit it to Corsair. You will receive a response within 24 hours, usually sooner. All of this is explained in our Warranty Policy. What about the 30% who have been inconvenienced by corsair selling bad modules, have jumped through your hoops, and have been further questioned? It's an inconvenience to get bad memory in the first place, but being questioned about whether I properly diagnosed a memory failure and having to wait additionally long is an inconvenience i'm unwilling to tolerate Our return rate is one of the lowest in the industry so I am little concerned at your statement. The last three months have averaged less that 1/2 of 1 percent. Again you can call our main number 888-222-4346 and dial "0" and ask to speak to Ram Guy they will put you right to me and I will do my very best to help you now and for future requests so its not that difficult for you. Link to comment Share on other sites More sharing options...
thebigfatj Posted February 2, 2006 Share Posted February 2, 2006 With your modules its looks like when you went to submit the Request for RMA in TSXpress you selected that you had a registered module and that’s why you had the issue not getting the RMA. And RMA would not solve the problem. I copied and pasted the model and serial from my invoice: ------- DDRAM 1GB TWINX1024-3200C2PT COR RT (Serial#: ZCMDGCTE/7SA59) ------- I specifically purchased unbuffered memory. When I pointed this out to your RMA response, they stopped responding to my RMA request. I would be surprised if somehow there was an 'r' interjected in the middle of the model number that I entered into the system. Mind you, this memory came bad out of the box. I've already been inconvenienced and because of my experiences with corsair support I will never order corsair memory again personally and will avoid vendors who use it professionally (which is far, far more significant -- in fact, I noticed you're partners with Western Scientific from whom we're currently evaluting getting cluster compute nodes with 8-16GB of memory and have spent hundreds of thousands in grants with last year. If they won't appease us with non-corsair memory -- and i'm almost certain they would -- we'll be buying Sun XFire systems because they would). In our RMA we will at anytime usually give any one an RMA with out question, however if we se some potential issue we may ask you to speak with our tech support to try and make sure the issue is resolved. Just by looking at responses in the forums people asking for RMAs are being told: (1) Even though you said it failed memtest, please run it again. (2) Please test it in another system on top of the tests you ran. (since users should have several systems and be willing to spend a lot of unnecessary time re-diagnosing memory failures to get an RMA). Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 2, 2006 Corsair Employees Share Posted February 2, 2006 Actually your reply was sent a while back with the RMA number. My point is you selected a registered module when you orginally answered the TSXPress questions "Twinx1024R-3200C2PT" thats what caused the hold up. I understand you have the correct modules but the part# did not match. Again I am sorry that you are not happy and I have given you a few methods to help you get this resolved as well as more than one way of contacting us. Please start your own thread and we can continue this. But taking over someone's thread is not fair to the orginal poster. Link to comment Share on other sites More sharing options...
Norvac Posted February 2, 2006 Author Share Posted February 2, 2006 Hey Can I have me thread back please? I'd like to get this memory issue resolved. If there is anything else I need to do before getting permission to request an RMA number lets take care of it. This is for the an electronics store, and I need to get this RMA processed pronto. I'm moving on to a new position at a different company and really need to tie up all my loose ends before I go. Please advise Norvac Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted February 2, 2006 Corsair Employees Share Posted February 2, 2006 Let's get your modules replaced. Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
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