jpuffer44 Posted January 10, 2006 Share Posted January 10, 2006 As of now, I have no hope my problem will be resolved. That said, why am I sending this? Answer: maybe I actually will get a small bit of satisfaction. The situation: I went to the Corsair website's Memory Configurator to find out which modules would work with my motherboard, an Iwill DPI533. The configurator had many modules that supposedly are acceptable. I chose the TWINX2048-3200C2PRO (same as TWINX2048-3200C2 except have led lights). These happen to have been on sale at Newegg so I bought them. The computer would not only not boot to Windows XP, it wouldn't POST, giving me unending long beeps on powerup. OK, so I posted a message to this forum looking for help. I received one reply that had several suggestions, none of which applied or were even possible with this motherboard: (1) change from cas 2 to cas 3 in bios: not possible with this board, only settings are 1.5, 2, 2.5 (2) change vDIMM voltage from 2.5 to 2.7 or higher: no vDIMM adjustments are possible with this motherboard. OK so then I called Corsair tech support. Result: the guy I talked to had no knowledge of this board or its compatibility with any Corsair memory. His only suggestion: put just one of the memory modules in and see what happens. The Iwill DPI533 requires 2 identical modules and the manual warns in BOLD TYPE to NEVER put just one module in the board. I wasn't willing to go against the Iwill warning. Besides there is nothing wrong with these 2 Corsair modules. It's a compatibility issue brought on by Corsair's incorrect recommendation in the first place. Am I willing to pay the re-stocking fee to Newegg for a situation caused not by me but by Corsair. No I am not. What do I want from Corsair? I want 2 1 gb modules that will work with this board or, barring that seemingly simple request, a full refund (including shipping) for a problem neither I nor Newegg caused! If you've read this far I thank you for your interest. Link to comment Share on other sites More sharing options...
DsN2 Posted January 10, 2006 Share Posted January 10, 2006 jpuffer44- I'm not familar with your mobo but according to the specs I found at various sites on the net, your board only supports PC2100, not PC3200. System Memory Support Dual Channel DDR266 memory modules 4 DIMMs support up to 8GB Support Unbuffered memory modules with ECC technology Support 128MB/256MB/512MB/1GB/2GB memory modules Link to comment Share on other sites More sharing options...
jpuffer44 Posted January 10, 2006 Author Share Posted January 10, 2006 Two things to respond: PC3200 didn't exist at the time the original specs were set. (Note: The board runs quite well presently with Corsair PC2700 XMS modules). But it's all moot since Corsair through its website and Memory Configurator says it WILL run with PC3200 modules. Do you not understand that this is misleading and above all wrong? I spent over $200 based on what Corsair told me only to be screwed. What is it about this that you don't understand? If Corsair had said "NO, you can't use these modules on your motherboard" then I surely wouldn't have bought them. Link to comment Share on other sites More sharing options...
Wired Posted January 11, 2006 Share Posted January 11, 2006 Iwill DPI533 (All Versions) Looks like to me that someone messed up when adding memory to that motherboard in the configurator, as there's multiple conflicts on that list. Best bet is to call their Cust service dept, as they're the ones that would be able to help you with this. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2006 Corsair Employees Share Posted January 11, 2006 Please call us at 888-222-4346 and ask to speak with Ram Guy. Or email me your phone number with a link to this post and put "Att Ram Guy Iwill" in the subject line. I will do my best to help you get this resolved. Link to comment Share on other sites More sharing options...
DsN2 Posted January 11, 2006 Share Posted January 11, 2006 Two things to respond: PC3200 didn't exist at the time the original specs were set. (Note: The board runs quite well presently with Corsair PC2700 XMS modules). But it's all moot since Corsair through its website and Memory Configurator says it WILL run with PC3200 modules. Do you not understand that this is misleading and above all wrong? I spent over $200 based on what Corsair told me only to be screwed. What is it about this that you don't understand? If Corsair had said "NO, you can't use these modules on your motherboard" then I surely wouldn't have bought them. What a snotty reply. :p I'm sure you will get real far with customer service going in with that attitude. If it's simply a matter of Corsair not working in a PC that should support the speeds, etc. the module(s) you purchased, then I hope they sort the problem for you. However, if you simply picked a speed that isn't compatible with your mobo, then I'd say buy a Dell and leave the technical issues (such as installing RAM) to those who know what they're doing. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 11, 2006 Corsair Employees Share Posted January 11, 2006 Thank you for taking the time to call me and I have spoken to the Customer Service Manager and she will call you ASAP. If you do not here from her for what ever reason please call us and dial "0" and ask for the Customer Service Manager she will do her best to help you. Link to comment Share on other sites More sharing options...
jpuffer44 Posted January 14, 2006 Author Share Posted January 14, 2006 While I had problems, unsolvable unfortunately, RAMGuy came through in a pinch and the entire situation was resolved entirely to my satisfaction. My advice to those considering buying or using Corsair RAM: (1) absolutely the best RAM on the market and (2) don't rely totally on the Memory Configurator, though. Use the resources of this forum to make your final decision as to which memory modules to purchase. Link to comment Share on other sites More sharing options...
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