bensimmons Posted January 6, 2006 Share Posted January 6, 2006 Hello, I have been trying to contact Corsair tech support/RMA for 2 days, by phone and e-mail. I have received no response from e-mail sent 24 hours ago, and whenever I call on the phone, I am transferred to voicemail. The Express Tech Support beta does not list the product I purchased. I am resending the e-mail and attaching it to this forum as well: Hello, I recently purchased VS2GBKIT400C3 from Fry's Electronics, and found that one of the modules is defective (this specific module returns errors in Memtest86 (tests 6 and 7), even though the other one does not). I tried to exchange the memory at Fry's, but they would not allow it because I had already sent the UPC code from the box in for a rebate claim. I need to have this issue resolved as soon as possible. How does your return process work? Do I send both modules from this 2GB kit in, or just one? I need modules that are identical so that I can have the most stable system possible. Also, are the replacement modules refurbished? This would be extremely undesirable since I have had this memory for only about a week and it has hardly been used. The numbers listed on the bad DIMM are: VS1GB400C3 5047-0552015-1-5334867 System: Compaq Presario SR1550NX Thanks, Ben Simmons Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 6, 2006 Corsair Employees Share Posted January 6, 2006 Please use the On Line RMA Request Form and we will be happy to replace them or it. Link to comment Share on other sites More sharing options...
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