strawberry Posted December 17, 2005 Share Posted December 17, 2005 Hi I think my ram memory is defective just bought 2 modules of 512MB and one is working fine the other isn't working when trying to start my system using the defective module computer wont start at all just have a screen that says memory problem when i switch ram module system will boot regularly tried changing the motherboard but they problem is still there i just was reading on your web site i need to have some sort of number assigned so here i am with my post :) ok let me know what to do please and if you need any more information thank you Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 17, 2005 Corsair Employees Share Posted December 17, 2005 Can you tell me our modules part# and revision (How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set? Link to comment Share on other sites More sharing options...
strawberry Posted December 17, 2005 Author Share Posted December 17, 2005 Ok this is the serial of my ram module 0535091-0 lot number is 258514 it's corsair value select 512MB module (VS512MB400) my CPU speed is 3.0 and its FSB is 800 mhz i made no changes to my bios for performance settings Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 17, 2005 Corsair Employees Share Posted December 17, 2005 Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
strawberry Posted December 17, 2005 Author Share Posted December 17, 2005 Hi just received an email from tsxpress@corsairmemory.com where it says "Your Corsair Support ticket Case # 104027, has been updated" and then provides me a password for access it i tried to login by following the link http://tsxpress.corsairmemory.com but when i choose the option "I have an active case # already ..." and write my case number and password there the button doesn't work as in the upper field "Ram Memory: XMS, Value Select, System Select" a text appears and says " <- Missing " it's asking me the product number again or it wont go... but if i select the product number option i go thru the same troubleshooting process i already went thru...without the chance to use my case number can you please check and let me know how to access it correctly and eventually what this updates to my ticket are? thank you for help! Link to comment Share on other sites More sharing options...
Mitchell Posted December 17, 2005 Share Posted December 17, 2005 Thanks - I'll get this issue corrected this weekend. Link to comment Share on other sites More sharing options...
Mitchell Posted December 17, 2005 Share Posted December 17, 2005 OK I got ambitious and corrected it already .. give it a try now. Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 19, 2005 Corsair Employees Share Posted December 19, 2005 Thanks Mitch! And strawberry did you get back in? Link to comment Share on other sites More sharing options...
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