Radagast82 Posted December 15, 2005 Share Posted December 15, 2005 Hi guy, well, I got a TwinX-1024- 3200LL (a pair of 512mb modules each). The problem is they won't make my pc boot. I tried all of the 4 slot on my mb, I tried with another pc, and they doesn't work. But not the 2 of them, just one, as if I put just one module it works, with the other one no. I tried with another pair of Corsair modules (TwinX-512-3200LLPT) and it works correctly. So I should return the bad module but I'm asking you if I have to send you both of them or just the bad one. I think it would be better if I send you both of them as they are TwinX... anyway, just tell me. In the meanwhile I'll buy a TwinX-2048- 3200C2.... as I still believe Corsair's memories are the best. Please let me know asap. Best regards Alessandro Vilardi Link to comment Share on other sites More sharing options...
Radagast82 Posted December 15, 2005 Author Share Posted December 15, 2005 ok i just read the sticky post so now i know that i have to send back both of them. As soon as i come back home i will fill the online rma form. Do I have to follow some instruction about packaging of my memories? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 15, 2005 Corsair Employees Share Posted December 15, 2005 Please follow the link in my signature “I think I have a bad part! Or *New* Tech Support Express” and we will be happy to replace them or it! Link to comment Share on other sites More sharing options...
Radagast82 Posted December 16, 2005 Author Share Posted December 16, 2005 ok I've done everything, compiled the online rma form, now I'm waiting for your response. Do I have to follow some instruction for packing the ram? Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 16, 2005 Corsair Employees Share Posted December 16, 2005 You should have a reply by today with in the next few hours. Link to comment Share on other sites More sharing options...
Radagast82 Posted December 17, 2005 Author Share Posted December 17, 2005 mmm, I did not receive any reply... I'm filling the form again, but I'm not sure about the Corsair part number and the lot code... here's what's written on my module: CMX512-3200LLPT XMS3205v1.1 XMS3200 512MB 400MHZ 2226-T1 can you help me? Link to comment Share on other sites More sharing options...
Wired Posted December 17, 2005 Share Posted December 17, 2005 Part #: CMX512-3200LLPT Lot #: How To Read the Memory Label Link to comment Share on other sites More sharing options...
Radagast82 Posted December 19, 2005 Author Share Posted December 19, 2005 thank you, I was in doubt 'cause in the rma form is written "lot number, 8-digits" and I got a 7 digits number... Anyway, I'm still waiting for a response (I sent the .xls form and the link to this discussion to Warranty@corsairmemory.com);): Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 19, 2005 Corsair Employees Share Posted December 19, 2005 One of the customer service people is out today, but will be in later this afternoon, so you should get a reply but late today. But if not you can call them at 888-222-4346. Link to comment Share on other sites More sharing options...
Radagast82 Posted December 20, 2005 Author Share Posted December 20, 2005 Ok, I received a response yesterday, but I still have a question. Do I have to follow some instruction about packing the ram? And the RMA # must be visible in the out side of the pack? Please tell me, 'cause I'm going to send them in this week. Thank you Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted December 20, 2005 Corsair Employees Share Posted December 20, 2005 Yes please package the modules so they will not get damaged in shipping and the RMA number whould be out side the package. Link to comment Share on other sites More sharing options...
Radagast82 Posted January 2, 2006 Author Share Posted January 2, 2006 Ok, I sent the modules on 30th of December, and e-mail the tracking number. I sent the mail to the same person who gave me the rma number, is it ok? 'Cause i did not receive a response... Link to comment Share on other sites More sharing options...
Corsair Employees RAM GUY Posted January 2, 2006 Corsair Employees Share Posted January 2, 2006 Should be but we are not in the office today, please call them tomorrow at 888-222-4346. Link to comment Share on other sites More sharing options...
Radagast82 Posted January 8, 2006 Author Share Posted January 8, 2006 Hi, I just have seen the tracking of my RAM and it says they're arrived. As I did not receive any response from Mrs. Georgette Robinson, I would like to know if everything is ok, and when you plan to send me the replace. Please, don't tell me to call as I live in Italy and I dont' speak english very well. Thank you Link to comment Share on other sites More sharing options...
Wired Posted January 8, 2006 Share Posted January 8, 2006 2-3 day turnaround time I think Link to comment Share on other sites More sharing options...
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