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Newegg Replacement DOA


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I had a Flash Voyager 256 from Newegg.com that died after a few days. I returned it through Newegg for a replacement, and the replacement is DOA. I've since complained to Newegg, but gotten no response. So f*** 'em. If they won't deal with me, I'll stop buying from them. Anyway, my question is, is the item that I received as a replacement from Newegg eligible for an RMA through you?
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