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Need RMA


PEG

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I just had my computer looked over and the diagnosis is that one of my Corsair TWINX 512 Mb RAM chips has failed. First of all, how do I return this chip to Corsair for a replacement? Second, how does a chip fail? Do I need to return the non-failed chip along with this one because it is a TWINX chip? Please advise. I need a RAM guy Ticket# or Posting# before I can proceed with the return.

 

Thanx.

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Welcome to the forums, PEG!

 

1) This is the software specific forum, I'll move it for you.

 

2) Returning the chip involves RAM GUY giving you the go-ahead, then you fill out an RMA form, then mail them to California.

 

3) A RAM chip is still a piece of hardware which can and sometimes does stop working. It can burn, crack, lose conductivity, etc. Just like a processor, but slightly less complex!

 

4) In order to get matched modules back, you'd have to send both of them in to Corsair as a SINGLE TwinX pack, not two modules.

 

PLUR

CK

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Can you tell me our modules part# (How To Read the Memory Label) and the make and model of MB you have along with the CPU speed and it’s FSB as well? In addition, please tell me the bios settings you have set for both CPU and memory and any performance settings that you may have set?

 

Modules part#: CMX512-3200LLPT

Version #: v 1.2

Lot number: 0321068

 

This is a Corsair Platinum Series chip.

 

Motherboard is an Asus P4C800

 

CPU: Intel Pentium 4 3.00 GHz;Frequency 3000 MHz; Hyperthreading enabled

 

AMI Bios: version 008.00.09 Build date: 5/6/03 ID: P4C 81061

System memory: 1536 MB

 

I don't know what "settings" I have for the bios. It is just the standard stuff, no overclocking, etc.

 

Is this enuf info?

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Please set the Dim Voltage to 2.7X volts and then set the timings manually to the tested settings for the specific module you have (Cass 2-3-2-6 with the Rass to Cass set to "3"), and then test the module/modules one at a time with www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with this MB you have to disable legacy USB in the bios when running any memory test.
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Please set the Dim Voltage to 2.7X volts and then set the timings manually to the tested settings for the specific module you have (Cass 2-3-2-6 with the Rass to Cass set to "3"), and then test the module/modules one at a time with www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure. In addition, with this MB you have to disable legacy USB in the bios when running any memory test.

 

I've already had all this thoroughly tested. I took my computer to my partner who is a software engineer/computer industry genius and he did all the tests you mention. He has all the diagnostic programs and ran them all. That is how I know it is just this one chip that is bad. Once the chip was removed, he retested and loaded the system and it's stable and runs OK. I need to get your OK for a RMA to return the defective chip in order to proceed. Please don't run me through all this again.

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