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Bad memory module, RMA needed please.


KenJ

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Hello. I have a VS512MB400 kit which I have determined one of the modules is faulty. For example, while transferring several gigabytes of data via LAN, my PC reboots itself. After spending a lot of time troubleshooting, I have narrowed it down to the RAM. To isolate the bad module, I removed one at a time and tried the transfers again. One module works fine, the other reboots the PC. Then, I do it again, using the other DIMM slot to ensure it's not the motherboard. I am able to replicate the problem consistently with the bad module. Please note, nothing has ever been overclocked and system temperatures are well below 55 degrees Celsius.

 

Please process my RMA request as soon as possible. I really appreciate your help, thanks!

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Please set the Dim Voltage to 2.7X volts (+.2 Volts W/Giga-Byte) and then set the timings manually to the tested settings for the specific module you have, XMS2700C2 Cass 2-3-3-6 for example or if you have Value Select "BY SPD" and then test the module/'s one at a time with www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure.
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Hi,

 

I tested the memory over the weekend per your instructions. After 38 passes, Memtest did not have any errors, but my PC did reboot itself as usual. Ran Memtest of the other stick (separately) for 40 passes, no problems or reboots. I truly believe this is a faulty module. I turned in a request for RMA yesterday, but have not heard back yet. Please advise, and thanks for all your help and suggestions!

 

Please set the Dim Voltage to 2.7X volts (+.2 Volts W/Giga-Byte) and then set the timings manually to the tested settings for the specific module you have, XMS2700C2 Cass 2-3-3-6 for example or if you have Value Select "BY SPD" and then test the module/'s one at a time with www.memtest.org! If you still get errors, please follow the link in my signature “I think I have a bad part!” and we will be happy to replace them or it! However, if you get errors with both modules that would suggest some other problem and I would test them in another system or MB to be sure.
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