A bug where the macro key and the original key are randomly triggered simultaneously while using the iCUE program.

[John5844]

Hello,

There is a file named iCUE_version 5.7.106 2025-03-14 14-58-37.zip located at:
C:\Users\Home\AppData\Roaming\Corsair\CUE Backup

In other words, I updated iCUE to v5.25.97 on March 14.

The devices I am using: Scimitar RGB Elite, K95.

Issue after the update:

For example, let's say that in Program A, pressing Numpad 1 triggers a screenshot.
I have created a Program A profile on my K95 keyboard, setting a macro where pressing Numpad 1 triggers Page Down instead.

So, when I press Numpad 1, it should activate Page Down instead of taking a screenshot (this is the expected behavior).

However, the macro works fine at first, but randomly, both Page Down and the original screenshot action occur at the same time.

It seems that both the macro action and the original key function are being triggered simultaneously.

To temporarily fix this, I have to close iCUE from Task Manager and restart it, which restores normal operation. But after some time, the issue reoccurs.
Again, closing and restarting iCUE fixes it, but the problem keeps coming back.

This issue never happened before the update, but it started occurring after updating iCUE.

I have tried reinstalling iCUE, but the issue persists.
I even used Geek Uninstaller to completely remove iCUE before reinstalling, but the problem still occurs.

I would like to downgrade to a previous version of iCUE, but I couldn't find a way to do it.

Is there any solution to this problem?

[John5844]

I looked around log file. and I found this messages.  

- summerized by chatgpt. -

K95 RGB PLATINUM XT Errors

1. Polling Rate Issue

   • Cannot get MaximumPollingRate from "K95 RGB PLATINUM XT(id:0)"

2. Firmware Update Check Failed

   • Cannot test for updates availability for "dev-k95-rgb-platinum-xt" : need to checkForUpdates() first

3. Failed to Read File Changes Journal

   • Failed to read file changes journal. Device "K95 RGB PLATINUM XT(id:0)"
   • Open file with id bragiprotocol::FileId(FileChangesJournal) failed. Command processing error: InvalidArgument.

4. Device Enumeration Not Finished

   • Enumeration is not finished for 1 of 6

5. Profile Load Failure

   • K95 RGB PLATINUM XT(16036022AF5810A65D46BA96F5001BC2) load profile from 0 slot

---

SCIMITAR RGB ELITE Warning

• Cannot test for updates availability for "dev-scimitar-elite-rgb" : need to checkForUpdates() first