K70 mk2 volume wheel and mute button not working

[Zohan2000]

on win11, the other media keys work but not the mute button or volume wheel, unsure as to why this is happening, any advice or things i can try? thanks in advance

[c-attack]

A forced firmware update is likely the first move.  Go to CUE settings gear > Devices and find the keyboard.  Check for a firmware update and it will come with latest or up to date, but reveal a drop down menu with 'force update'.  Follow the prompts and the keyboard will reload it's current firmware.  This will not erase any settings or memory.  

 

If that does not work, your other option is the ESC key 'soft reset'.  Be aware this will erase any stored profiles on the KB and put it back to it's factory settings.  I am less inclined to think this will work, but it's really the only other tool.  

https://help.corsair.com/hc/en-us/articles/360025465031-Keyboard-Troubleshooting-Guide-Quick-Solutions-for-Common-Problems

 

Is this problem universal across all apps and Windows?  Or selective and only won't work in some apps?

[Zohan2000]

On 11/30/2024 at 11:58 PM, c-attack said:

A forced firmware update is likely the first move.  Go to CUE settings gear > Devices and find the keyboard.  Check for a firmware update and it will come with latest or up to date, but reveal a drop down menu with 'force update'.  Follow the prompts and the keyboard will reload it's current firmware.  This will not erase any settings or memory.  

 

If that does not work, your other option is the ESC key 'soft reset'.  Be aware this will erase any stored profiles on the KB and put it back to it's factory settings.  I am less inclined to think this will work, but it's really the only other tool.  

https://help.corsair.com/hc/en-us/articles/360025465031-Keyboard-Troubleshooting-Guide-Quick-Solutions-for-Common-Problems

 

Is this problem universal across all apps and Windows?  Or selective and only won't work in some apps?

just tried both of those and they didnt work, its happening in all apps on win11 so got no idea why its happening

[c-attack]

One last check -- quit CUE from the task bar.  KB should drop into HW mode.  Do mute and the roller still not work?

 

If there is not change in HW mode, then contact Corsair Support.  You've done the user side things you can do.  It could be physical.  Both of those will share the same circuit panel.