Can't find icue and I can't reinstall?

[Augmadon]

Hey, so I turned on my computer to find out that the iCue app is gone and tried to reinstall it but it would say "CORSAIR iCUE Installer was unable to complete the installation; Download failed. The download was unable to complete. Please try again later." It would show a download bar of 33% and go to 66% only for it to go to 33% again. I've tried doing this like 5 times with no succus. I even went at this url https://help.corsair.com/hc/en-us/articles/360025166712-iCUE-How-to-perform-a-clean-reinstallation-of-iCUE?auth_token=eyJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoyMzk4MjAxLCJ1c2VyX2lkIjoyODgwNDM0MDQ4MjA2MSwidGlja2V0X2lkIjoyMDA3NTQyOTI3LCJjaGFubmVsX2lkIjo2MywidHlwZSI6IlNFQVJDSCIsImV4cCI6MTcyNDg3NDkxNX0.aPkIsozAs_qNn3l-6-x95Xu7hzh08w5ZmHwgVW_KToU&source=search and it was still the same issue.

[c-attack]

This is what happens when CUE's underlying files become corrupted.  There are two ways to resolve it, but the catch is sometimes one way or the other won't work because of which files are twisted.

1) Revo Uninstaller or other professional software removal tool.  This is the easy way and it will clean out everything with Corsair on it plus give you the option to clean the registry.  That is likely the critical step step here based on your description.  You should then be able to reinstall.

2) If you open the task manager and see a bunch of Corsair Services still running, Revo may not be able to remove those files.  You can try and kill them all off in the task manager or...  reboot to Windows Safe mode through the System> Recovery> Advanced Start-up path.  This will reboot you without any active drivers and should allow you to uninstall CUE or remove the folders specified in the clean install directions.  Then you need to clean the registry manually.

WIN + R -> regedit

Delete the Corsair folder at the following two locations:

HKEY_LOCAL_MACHINE > Software > Corsair

HKEY_CURRENT_USER > Software> Corsair

Reboot the PC.

[Augmadon]

Okay. So, I come back and I was able to install without any issues, but for some reason icue is not detecting the motherboard.

[c-attack]

That’s expected at present on 5.16 and there are issues on both Asus and the new Gigabyte plugin. 

Edited August 3 by c-attack

[ArchLee]

ive tried everything. yesterday icue worked fine. today it doesnt work and wouldnt register my new m75air mouse. made the mistake of using revo uninstaller to remove the broken version and tried to do a clean install. always goes to 33% and fails . spent 24 hours and corsair support is terrible. if i cant get something to work before monday im returning this cooler,keyboard, headset and mouse for a name brand that actually has support and works.. anyone help me or help me with a better company?