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profile mixing error since new update


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Just updated my icue connected components and getting a error saying "ICUE detected you are using DRAM modules with different profiles (EXPO and XMP) at the same time" but im not they are both EXPO not sure if anyone else has this problem or aware of it. Im using corsair Dominator Titanium DDR5.

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I was having this issue before but only when I clicked one of the options on the RAM tab, but now since the update to 5.17 I'm getting this error constantly. My RAM is identical as it was 2x sticks from the same packaging. 

My RAM is the Corsair Dominator Platinum RGB DDR5 6000 CL30 2x 32GB sticks on an Asus X670E Hero using the EXPO 1 profile. I built this system about two months ago and this Corsair bug has been there from day 1. Really wish you would look into this ridiculous bug.

 

Screenshot 2024-07-26 164935.jpg

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  • 2 weeks later...

iCUE asked me to update today, now getting the same warning.  I am not exactly clear if the problem is that the DRAM modules (from a pair pack) have both EXPO and XMP, or if the software thinks that one RAM module is using EXPO and the other is using XMP.

 

This seems to imply it is the first: https://help.corsair.com/hc/en-us/articles/26699818972813-Memory-Warning-Message-for-Hybrid-CORSAIR-memory-kits-in-iCUE

Edited by Trisped
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Absolute nightmare, had the same issue for a good while now ! so rolled it back to another verison which sorted the issue.

Now, this morning there was another update presumably to apply the fix but NO..... thats it back and now my screen on my AIO has the red alert icon displayed.

Afterall this time you`d think it would be resolved but it continues to get worse !!!!!!

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yeah the problem is there is no cog icon in iCue for the vengeance modules so I've no idea how I'd receive any firmware update if that is indeed the fix. I'm a bit worried about this and considering return if they are not matching them properly at the factory

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  • 2 weeks later...

I checked today and the issue still persists with version 5.18.106.

I checked the box for the RAM and it clearly states iCUE and AMD EXPO.  Nothing about another profile.  In addition, it says "VENGEANCE DDR5 MEMORY FOR AMD".

So this is not an issue with the product not being supported like I thought, it is a software issue.

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Yet another issue afte another update > Icue no longer detecting my devices , fans are set at high speed and i have zero way of adjusting them. I cant even use the check for update function as Icue has this blanked out ........ This goes from one extreme to the next ... surely after all these issues alarm bells must be ringing by now with system support...... 

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I have the same issue after the latest update.

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  • 2 weeks later...

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