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ICUE Link or ICUE Issue


wriscolf

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I recently bought the new ICUE Link 360 AIO and additional fans for my setup. Everything was working fine. I did a software update and now my pump RGB and one fan do not get detected for RGB. ICUE Software does recognize it as a fan and pump but no color. Can someone assist?

 

I do get an error but I have always had that error before. Not sure if its impacting it now.

Screenshot 2024-04-24 112600.png

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There's a long thread about this in the troubleshooting section.  The upgrade to allow the CUE Link controllers to handle up to 24 fans has messed up the enumeration and chaining.  You'll need to do a clean install to clear the old data. The directions are below. Make sure you export any valuable profiles so they can be reimported back in later.  This does erase all profiles and settings.

https://help.corsair.com/hc/en-us/articles/360025166712-iCUE-How-to-perform-a-clean-reinstallation-of-iCUE

 

If you want to try, go to Windows Settings> Apps and find Corsair iCUE.  Click on the drop down menu at the end of the line and select "modify".  Follow the prompts for a repair install.  This takes 30 seconds and does not delete data.  A couple of users mentioned this worked for them without the full wipe.  Other users not affected at all, so it does seem to vary a bit.  

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1 minute ago, c-attack said:

There's a long thread about this in the troubleshooting section.  The upgrade to allow the CUE Link controllers to handle up to 24 fans has messed up the enumeration and chaining.  You'll need to do a clean install to clear the old data. The directions are below. Make sure you export any valuable profiles so they can be reimported back in later.  This does erase all profiles and settings.

https://help.corsair.com/hc/en-us/articles/360025166712-iCUE-How-to-perform-a-clean-reinstallation-of-iCUE

 

If you want to try, go to Windows Settings> Apps and find Corsair iCUE.  Click on the drop down menu at the end of the line and select "modify".  Follow the prompts for a repair install.  This takes 30 seconds and does not delete data.  A couple of users mentioned this worked for them without the full wipe.  Other users not affected at all, so it does seem to vary a bit.  

I have done this and it didnt fix anything. I think its the new software update that screwed things up. 

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Full clean install AND registry clean?  
 

Can you explain the “no color” part?  We can see the AIO, QX fans, and CUE link hub are showing in your screenshot. Does this mean the items are missing from the UI in the underlying menu?  They are there but lighting effects do not work?

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37 minutes ago, c-attack said:

Full clean install AND registry clean?  
 

Can you explain the “no color” part?  We can see the AIO, QX fans, and CUE link hub are showing in your screenshot. Does this mean the items are missing from the UI in the underlying menu?  They are there but lighting effects do not work?

I didnt do the registry. I did it now and it all works. Thanks

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