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have i lost £200 on a scuff because of icue?


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i brought a scuff envision pro yesterday and tried setting it up on icue , but the thing is ive never had icue and every time i try and open it, it reports a crash- every time!- ive done everything i can think of to try resolve the issue and it just pops up with the same thing everytime i try open the app. i  even installed v4 and that loads up but it doesnt detect my controller , im pretty new to pc so my knowledge in all this tech stuff isnt great at all , can anyone help please?

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