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Dark Core Pro RGB Wireless Mouse Scrolling Erratically


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I've had a Dark Core Pro RGB Wireless mouse for about 2 years and it has worked flawlessly until now. I have noticed the mouse has begun scrolling erratically (ex: I try to scroll to the top of a page and while scrolling the mouse will stutter and scroll down a few ticks before beginning to scroll up again and visa versa when trying to scroll down).  I have tried updating the drivers, and messing with mouse settings in ICUE and Windows yet I can't seem to figure out the issue. Any recommendations? Thank you

Edited by PowerHouse
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Try quitting CUE and see if the behavior continues. That might help differentiate a hardware issue from a software origin. 

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I quit ICUE in task manager but that did not solve the issue. Based on that, I assume its an hardware issue? are you aware of any quick fixes or would it be easier to get a new mouse? Thank you for your help!

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  • Solution

Unfortunately I don’t know any quick fixes and it does suggest a physical hardware issue. What some users try is cleaning the scroll wheel contact point. You might be able find a video tutorial online (not from Corsair). I’ll look around later and see if I can find one. I’ve got the same issue with a much newer Dark Star mouse that suddenly started doing this, but none of the other Corsair mice I tested had the problem on this CUE version so it’s likely a hardware issue as well. If you are over 2 years then you likely are out of warranty but there are differences in some countries to comply with local laws. If you’re under 2 years and still in the warranty period, I’d go that route rather than disassemble unless you feel confident. 

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