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The headset and dongle do not recognize and connect to each other

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I'm going to crash

My main problem is that my headphones cannot connect to the dongle, they show up in ICUE (versions v4.33.138 and v.5.1.1113) but cannot connect to each other, and the dongles stay red. I don't know what the reason is, but I think it's a problem with the firmware version My dongle firmware version is: .5.9.130 but the headset firmware version is: .0.17.149. I see that my friend's headphone version is: v.5.3.70.Some version information I will attach to the attachment, please kindly check.

And I've already asked for help, but the engineer hasn't given a solution




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