CielPhantom Posted May 11 Share Posted May 11 Ever since the new update for ICue my headset doesn't show up on the ICue thing. It works i can hear audio from it, my pc detects it and everything. But on the Icue app the dongle (reciever) shows up on there but not the Headset its-self, i can no longer change the RGB or equalizer presets. The green light indicator on the headset keeps flashing green, the dongle flashes red for about two minutes till it turns off. how do i fix it 1 Link to comment Share on other sites More sharing options...
c-attack Posted May 11 Share Posted May 11 Have you connected the HS80 directly to the pc via usb since installing? Link to comment Share on other sites More sharing options...
FargoUT Posted May 26 Share Posted May 26 I have the same problem. Once I updated to iCue 5, I have not been able to access the headset anymore. I can still get audio from it, and the flip-to-mute mic works. The iCue software sees the wireless receiver, but it doesn't show the headset. Link to comment Share on other sites More sharing options...
ftb28064212 Posted May 31 Share Posted May 31 I had this exact issue and had to connect my headset via USB. iCUE then gave me a weird message about how it only downloads what I need and then wouldn't allow me to use the headset until I rebooted (PTSD flashbacks to Windows 98 intensify). I have no idea how they seem to think it makes sense for the software to install what's needed for the receiver but not the headset since, you know, you aren't going to just randomly plug in an HS80 receiver without also using the headset. I lose more and more faith in Corsair as the years go by but at least I was able to fix the issue. Link to comment Share on other sites More sharing options...
Vandalheart Posted June 16 Share Posted June 16 same isue after V5.2.128 Link to comment Share on other sites More sharing options...
Vandalheart Posted June 25 Share Posted June 25 Same isue after v5.3.102 Link to comment Share on other sites More sharing options...
c-attack Posted June 25 Share Posted June 25 On 5/31/2023 at 3:38 PM, ftb28064212 said: have no idea how they seem to think it makes sense for the software to install what's needed for the receiver but not the headset since, you know, you aren't going to just randomly plug in an HS80 receiver without also using the headset. I Because it has a slipstream multi-point wireless receiver that can be used to connect multiple Corsair wireless devices. Asking the receiver to automatically predict what you may or may not want to connect is contrary to software modular design change. It is fairly logical to predict you may need to connect a wireless device directly to a PC in order to do a first time setup. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Marcus Posted August 17 Corsair Employees Share Posted August 17 Hello, please try the following: quit icue Remove the USB dongle from the PC Connect the HS80 with a USB cable to the PC Start the new iCUE 5 installer and select "App Repair" in the 2nd step. after the process restart the PC once Remove the USB cable from the HS80 Plug the USB dongle into the PC under iCUE the HS80 as well as the USB dongle should now appear* *if necessary run the pairing process once - M.Jay Link to comment Share on other sites More sharing options...
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