iCue updated problem

[KL69]

Dear all,

When I updated all the firmware and iCue5. I have 3 ports RGB light is not work on HUB 4-6.

Others is ok. I checked the RGB light is fine for work is checked with others ports. No idea what happen to go ? anyone is same case ? thx

 

 

[KL69]

I checked the cable and others ports is fine, The Port 4 to 6 not work. I try to connect the 1-3 fans is no RGB lighting.

Edited May 10, 2023 by KL69

[c-attack]

Try swapping fans #3 and 4 on the RGB lighting hub to see if this shifts the point where the light stops. Alternatively you can test fans 4-6 in the #1 slot on the RGB hub to prove they all work. The fans and RGB lighting hub are serial, so if one led or port goes out, all LEDs downstream go out too. You need to identify if the problem is at the end of fan 3, the beginning of fan 4, or the RGB hub itself. 
 

You’ll need to start a support ticket with Corsair but it will go better if you have narrowed it down to fan or hub ahead of time. 
 

*If you’ve just updated to CUE 5, make sure your lighting setup is correct. Fan type x number. Those look like LL 16 led fans. 

[KL69]

Dear C-Attack,

Thank you for the reply the solutions. I try the all fans in port1. All RGB fans is work with light. But, Any fans use 4-6 ports is no RGB light.

Anyway, I bought the new CPU cooler today. Bcos, the cooler drop water in my display card. ><.

I bought the icue H100i Elite capellix. try try is ok when use the new hubs. thx for help again.

 

 

[c-attack]

Ok, it seems like a bad RGB lighting hub then. The Commander Core with the Capellix AIO works differently and has the RGB hub built into the controller. It also has independent RGB ports so you don’t have to worry about the serial circuit nature. That also allows you to mix in the new 8 LED ML-Elite fans if you want, but you probably will keep those LL on the new radiator which is fine too. 
 

If there is damage from the Platinum AIO leak, make sure you take a lot of pictures and then start a claim with Corsair through the support ticket system. 

Edited May 12, 2023 by c-attack

[KL69]

I just have time to install the pump system. All of done. and all RGB fans is work on the new hubs.

I think the hubs problem when I update the firmware or others. But, I don't know how to claim with Consair throught he support ticket system. Bcos, We are in Hong Kong. Also, the pump have drop water too. ><,

 

 

 

[c-attack]

At the bottom of this page is a link to “customer support” on the main website.  You’ll need to fill out the information, let them know it has a water leak, and upload your purchase invoice. Make sure no other components are damaged.