Umopapisdn Posted March 5, 2023 Posted March 5, 2023 Created ticket 2005980679 a week ago. Did not have an account at the time so I cannot see the status. Never received a follow up email. Can I please have the status of this ticket and a resolution as soon as possible?
Administrators Technobeard Posted March 5, 2023 Administrators Posted March 5, 2023 Go to https://help.corsair.com, log in, and you'll be able to see the status of your ticket.
Umopapisdn Posted March 5, 2023 Author Posted March 5, 2023 Thank you! How long does it take to get a response? Status hasn't been updated.
Administrators Technobeard Posted March 6, 2023 Administrators Posted March 6, 2023 2 hours ago, Umopapisdn said: Thank you! How long does it take to get a response? Status hasn't been updated. Looks like there's a delay in responses. From https://help.corsair.com/hc/en-us/requests/new: Quote Corsair Gaming is facing a seasonal increase in support inquiries by both email and phone. The crew are working as quickly as possible to provide everyone with timely assistance, but there may be some delays in responses as we work to provide excellent service to each customer. Please do not create multiple tickets for your issue and use your original ticket number on all communication, as multiple tickets and multiple communication threads can slow down our response times. We ask for your patience during these difficult times and apologize for any inconvenience.
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