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Commander Core Not Recognized By iCue

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Hey all, I've just finished a new build and I'm using an iCUE H100i CPU Cooler package that comes with commander core. On startup all my fans turn white for a second or two and then the lights go off (fans remain spinning), CPU cooler stays in rainbow mode so everything seems to be getting power correctly. When I load iCue the only device found is my RAM. I've tried reconnecting a bunch of times and looking in device manager for any unidentified items but not seen.

Not sure how to debug, any ideas?

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