No response to my support ticket

[PoorShot]

Unfortunately i have had no kind of response to a support ticket i submitted 1 week ago regarding my PSU.

how long does it usually realistically take to get a reply? They claim to try to reply within 2-3 working days which is then blown out of existence by saying how busy they are in the winter of '22.

Any advice would be appreciated as i cannot use my pc until advice has been given.

Thank you

[PoorShot]

So i assume either corsair do not monitor forums to answer questions or they just dont bother answering questions.

15 days and counting since submitting a ticket requesting advice and no help whatsoever

 

[Corsair Notepad]

I have reached out to our support team regarding your ticket and you should be receiving a reply shortly. In the mean time based on the description of your issue in the ticket we would advise that you discontinue use of the PSU.