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Corsair VIRTUOSO SE audio doesnt work properly

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So i have had my Corsair VIRTUOSO SE headset for about 1 1/2 years and the audio doesnt work well anymore, it just stops working for a few seconds every few minutes or it makes cracks and i cant hear anything. Is it maybe a ICUE software thing or just the headset getting "old", also the mute button on the microphone doesnt work sometimes and i have to press it multiple times.

I am really annoyed by the problems because the headset isnt cheap at all, 230€ for 1 1/2 years of using is a joke. 

any ideas? can I send it to corsair and they will repair it?

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  • Corsair Employees
  • Solution

It definitely sounds like you have some sort of hardware issue occurring. We would recommend that you reach out to our support team directly by opening a ticket at https://help.corsair.com

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