Martin101 Posted February 14 Share Posted February 14 Hello to all forum members😄 I have been trying to solve a problem with my HX1200i for 18 days now. Only messages from the support are visible in the correspondence tree. There are no emails that I send in reply:( I have used rma before and every reply and attachment I sent was visible. Now it looks like a support monologue. They send requests for details and additional pictures and I send further emails without reply. I am getting tired of this situation. I found information that a similar problem was already reported by someone last year. It turned out that replies sent to support were classified as spam and no one replied. If anyone from support is reading this, please let me know. Ticket #2005908371. Link to comment Share on other sites More sharing options...
Administrators Solution Technobeard Posted February 15 Administrators Solution Share Posted February 15 Hi Martin, I'll ask that they look into if your emails are being received into the ticket or not. In the meantime, you can log into the support portal at https://help.corsair.com . From there you can access your ticket and respond to it on the website. Same login you use on the forum. 1 Link to comment Share on other sites More sharing options...
Martin101 Posted February 15 Author Share Posted February 15 Thank you very much. I finally managed to send a message and it is visible in the correspondence tree. I had no idea that my emails were not getting through. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now