K100: Freezing, and erratic behavior

[aythrea]

First things: System specs:
 

Quote

OS Name    Microsoft Windows 10 Pro
Version    10.0.19045 Build 19045
Other OS Description     Not Available
OS Manufacturer    Microsoft Corporation
System Manufacturer    Gigabyte Technology Co., Ltd.
System Model    AX370-Gaming K5
System Type    x64-based PC
System SKU    Default string
Processor    AMD Ryzen 7 3700X 8-Core Processor, 3600 Mhz, 8 Core(s), 16 Logical Processor(s)
BIOS Version/Date    American Megatrends International, LLC. F51g, 7/27/2022
SMBIOS Version    3.3
Embedded Controller Version    255.255
BIOS Mode    UEFI
BaseBoard Manufacturer    Gigabyte Technology Co., Ltd.
BaseBoard Product    AX370-Gaming K5-CF
BaseBoard Version    Default string
Platform Role    Desktop
Secure Boot State    Off
PCR7 Configuration    Elevation Required to View
Windows Directory    C:\Windows
System Directory    C:\Windows\system32
Boot Device    \Device\HarddiskVolume1
Locale    United States
Hardware Abstraction Layer    Version = "10.0.19041.2251"
Time Zone    Central Standard Time
Installed Physical Memory (RAM)    32.0 GB
Total Physical Memory    31.9 GB
Available Physical Memory    16.7 GB
Total Virtual Memory    36.7 GB
Available Virtual Memory    13.0 GB
Page File Space    4.75 GB
Page File    C:\pagefile.sys
Kernel DMA Protection    Off
Virtualization-based security    Not enabled
Device Encryption Support    Elevation Required to View
Hyper-V - VM Monitor Mode Extensions    Yes
Hyper-V - Second Level Address Translation Extensions    Yes
Hyper-V - Virtualization Enabled in Firmware    Yes
Hyper-V - Data Execution Protection    Yes

ICUE: 4.33.138
K100 Firmware: 1.11.39

With the specs out of the way, lets talk about the K100 behaviors. There are a few that I've witnessed to date.

The most common behaviors are those while in use:

• K100 Lighting freeze
• K100 non-responsive
• K100 firmware can not be updated. 
• icue silently crashing.
   

While not in use:

• ALL of the above
• Keyboard seemingly stuck on a key.

Lighting and response are easy enough: unplug and replug the keyboard. Often when the keyboard stops responding, it can not be found in iCue
Firmware can't be updated: Seems to be a common gripe

ICUE silently crashing is a different mess. I cue is easy enough to restart

What gets my attention is why the keyboard feels the need to enter strings  of the letter p while away. 


Are there any logs anywhere that can be provided? This problem requires a solution. And I'm very nearly to the point of returning the keyboard for a refund and going with a competitor. 
 

[NIGHTWISH]

It's a known issue and I'm so upset paying for something that doesn't work.  I wish they would at least give you a store credit or something. 

[Gracey]

On 2/15/2023 at 3:46 AM, aythrea said:

Are there any logs anywhere that can be provided? This problem requires a solution. And I'm very nearly to the point of returning the keyboard for a refund and going with a competitor.

There's a 7 page thread here on this issue.

TLDR: Nothing can fix it until Corsair release an update. If you purchased the keyboard from a retail outlet, try and return it as faulty and get an exchange. Shelf stock is likely to be running previous firmware and has no issues.

[giz23mo]

ive searched for  these issues  with this keyboard im thinking of swapping all my corsair to logitech...im so done with no update or fix for this issue.

the k100 so many bugs and just stops respoding