TechGeek904 Posted February 12 Share Posted February 12 Yesterday my H150i LCD started showing the Red Triangle and the Commander core was displaying instead of the AIO. I've done all the troubleshooting below and nothing has worked. This AIO came with a commander core and I see the commander core XT are out. Can either the Core or Core XT be used. I submitted a ticket however I may buy another core and see if that fixes the issue. My motherboard USB's are both working and from all the troubleshooting I've narrowed the issue down the the 24-Pin Cable and the Commander Core. I can tell the pump is running right now due to its annoying hum and my temps are good. Anyway to lower the pump from what I assume is 100% that its on right now? Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 12 Author Share Posted February 12 Will both the Core and Core XT work or just the Core? I was thinking of buying on for testing and reuse it later on for another build. 2. Is there way a way to control the pump as it is right now. The pump is annoying loud right now. Link to comment Share on other sites More sharing options...
c-attack Posted February 13 Share Posted February 13 Only the Commander Core can power the Elite Capellix. The Com Core and Com XT are sibling controllers but only the Commander Core has that wide power/data/control cable on the side. The Com XT was meant to be a standalone controller. It forgoes the AIO power and gets the LED channel, usb passthrough, and 2 temp probes in its place. 18 hours ago, TechGeek904 said: Yesterday my H150i LCD started showing the Red Triangle and the Commander core was displaying instead of the AIO When this happens it means the system cannot detect the pump. While it’s possible the specific power/communication paths on the controller failed, most of the time the issue is upstream. Focus on the 20+ pin wide cable and the LCD top. The red triangle is a general warning with multiple causes — not all of them solvable. I am assuming the pump is still running but not controllable and the pump fail error knocks prevents control over the Com Core. While you wait for support, the only real tool you have is the full power down, PSU off for 30 seconds, disconnect wide power cable from Com Core to pump, reseat lcd top. The power cycle forces the components to do a full recheck on the next power on. The two connector checks are the prime points of misalignment. Both can be very finicky. Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 14 Author Share Posted February 14 Thank you for answering my question The pump is running and even with a game running my temps are good. I had the pump set to Variable mode before this happened. I have access to change my fan settings on the commander core at least. I'm not sure if the pump is running off my last config or if it is in a default setting but so far it seems ok without being controlled. I forgot I had another Commander Core brand new in box with a H115i I had purchased for another machine that I hadn't built yet and compared the two. Both looked the same and the wide pin connection appears to be the same. I connected the LCD head to the new commander core hoping that was the cause but still the same results. Appears the issue is the LCD screen itself or the wide cable. I tried reseating the Wide cable into the commander core and felt the click like I had before. I haven't been able to find pictures showing how far exactly that wide cable should be in the commander core so I'm not sure. The usb that comes off the pump what does it do exactly? Link to comment Share on other sites More sharing options...
c-attack Posted February 14 Share Posted February 14 The usb off the pump is for communication back to the software (via the motherboard). Any device that can show in CUE as a separate device needs that to be controllable. The intended arrangement is for the Com Core and LCD top to share a usb 2 line back to the motherboard. However, some motherboards don’t like this and have trouble maintaining both connections. The same problem exists for using the Commander XT passthrough ports. You are loading up more devices on the same line. So if you have a Com Core and Com XT that’s two usb 2 connections and likely all there is. I assume the Com Core and LCD top have been sharing. Has this ever happened before? What motherboard series are you using? Link to comment Share on other sites More sharing options...
Delacruz Posted February 14 Share Posted February 14 Yo tengo el mismo problema, el Icue no me detecta el Commnder core que lleva el H150i y tampoco la fuente de alimentación. Ya probé todas las combinaciones del USB y nada no hay manera que lo detecte. Los ventiladores de la bomba hacen mucho ruido. Tengo casi todo Corsai y solo detecta teclado y memoria RAM. Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 15 Author Share Posted February 15 I have the commander core and a lighting node pro. The commander core usb and the pump usb were connected directly to the motherboard. I only set the RBG with the lighting pro in the beginning and then disconnected it. I wondering if new commander core (non xt) that I installed did make any difference then that would indicate something with the LCD screen unit or the wide cable coming off the LCD housing unit. When I originally bought this unit it was the only AIO in stock within my area that had the LGA 1700 bracket. My PC sits on my desk and I can't see inside of it. If I could just delete the LCD Top and connect the pump to the commander core I definitely would. So the pump showing up in IQUE is reliant on the USB and the LCD screen working is reliant on the wide cable if I'm following correctly. I tried both usb ports but no change. The LCD screen shows the corsair emblem and will change to the red triangle or it will show the corsair emblem change to the 0 degree coolant screen then change to the red triangle. I've had the pump disappear out of IQUE before but reinstall of IQUE has fixed that issue before. My motherboard is a Asus Z690E which seems to be issue with this AIO. I have a Asus Z790e as well that I plan to swap in soon. Link to comment Share on other sites More sharing options...
c-attack Posted February 15 Share Posted February 15 Motherboard might help. The first gen pci-e 4.0 boards were a real pain for usb 2 connections (AMD x570/B550 and Intel Z690) and it seems clear MB makers made some compromises to squeeze everything on before correcting on subsequent releases. Hmm.. I didn’t realize the omit the standard face plates in the “LCD package”. My unit was an Elite Cap + separate LCD top. It’s nothing more than a translucent piece to let lighting through. So not an option, however it also may not be a solution. When my unit became afflicted with the red (!) of death, swapping to the old face plate was not a solution. Not all red (!) are fatal, so there may be another solution. However, if the lcd top does not show when directly connected to the MB, then I don’t think the usb is the real problem. When CUE loads up on boot, do you get a “pump fail” warning (false)? If no, there may still be a user side solution whether it be a forced firmware update or cable wrangling. The pump fail problem typically does not have a user side solution. Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 16 Author Share Posted February 16 I was gonna swap the boards anyways so I figured it won't hurt. I do wish that I could everything rewired in one go though. I haven't seen any warning's from the CUE software about a pump fail at all. My coolant temp is 29-30 idle and 33-34 underload with fans at 800rpms so it appears the pump is working ok. I can even see my coolant temp just not the pump speed and pump setting. I thought maybe it was the wide cable connection to the commander core but feeling the click when I push down and looking a picture someone posted in the H150I post makes me think its in all the way. I ordered a cable some others have tried so I could connect the USB off the pump to one of my external USB slots to see if that makes a difference. Probably not but at this point worth a try. I posted some images of my QUE and windows appears to detect the LCD screen. Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 16 Author Share Posted February 16 I also just had QUE force the firmware update on the Commander Core and the pump speed sensor starting showing again in the dashboard but it may just be a glitch since its not changing at all and its reading duplicate fans. Link to comment Share on other sites More sharing options...
Solution c-attack Posted February 16 Solution Share Posted February 16 Any other monitoring software active like HWinfo or AIDA? Those full spectrum suites that poll the Commander Core at the same time as CUE can lick each other up. Common results are loss of control and disappearing UI elements. However, just the pump speed is very selective. I do not think this is a fatal error and you clearly do not have the red (!) in CUE indicative of a pure hardware failure. So is the problem the usb cable for the lcd top? Or the wide communication power cable? I can’t tell from this end. I think you need to hang on for support and from their end sending you a new LCD top seems a likely next step. Link to comment Share on other sites More sharing options...
TechGeek904 Posted February 25 Author Share Posted February 25 Thank you for all the responses and assistance. For now I picked up a iCUE H150i ELITE CAPELLIX XT for peace of mind until support gets back to me about the LCD screen. Link to comment Share on other sites More sharing options...
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