Buttons on K95 platinum stops working randomly

[Conver]

Hello,

 

I have the K95 platinum and been using it a few years now, around 2 years old.

I mostly game CSGO on it and lately been experiencing  that my A and SHIFT button stops working randomly for a few seconds. Which is not good playing CSGO, since it prevents me from moving the way I need to. I am not sure what the cause of this is, since it is randomly I wouldn't suspect that it's because the buttons are dead. Is it maybe a software issue? or just the buttons are dieing slowly? I would guess that it is way to soon for the keyboard to die?

 

is it really already time to get a new keyboard?

[Corsair Notepad]

It definitely does sound like something is not quite right with the keyboard. If the issues persists after performing the soft reset instructions I have provided a link to below, reach out to our support team directly by opening a ticket at https://help.corsair.com.

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

[Conver]

On 2/13/2023 at 11:31 PM, Corsair Notepad said:

It definitely does sound like something is not quite right with the keyboard. If the issues persists after performing the soft reset instructions I have provided a link to below, reach out to our support team directly by opening a ticket at https://help.corsair.com.

https://help.corsair.com/hc/en-us/articles/360025465031-How-to-Reset-your-keyboard

 

Thanks, will try that tomorrow when I am home at the PC again.