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Commander Pro that Came With H150i Elite CAPELLIX not showing in ICUE & Device Manager USB Device Error


Go to solution Solved by LeDoyen,

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I have a new H150i Elite CAPELLIX that I replaced an old water pump with.  I already had a Lighting Node Pro in my box.

After install and plugging into USB Headers on Motherboard, lights, fans etc all work except two things that bother me:

1.  Commander Pro does not show up in ICUE ((But the Capellix water pump does)

2.  In windows 11 device manager it reports "Unknown USB Device (Link in Compliance Mode)

Questions:

Am I correct in assuming the commander pro should show up in ICUE?

How do I cure the "Unknown USB Device (Link in Compliance mode) device manager error?  (I presume this is causing #1)

 

Thanks in advance!

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  • Solution

The controller that comes with the Capellix AIO is a commander Core, not a pro 😉

 It doesn't show up as a commander but as a pump head in iCUE. But if you click on it, you have all the options of a commander unit, with lighting and fan/pump speed control.

So, if you see that, then your unknown USB device is something else

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  • 2 weeks later...
On 2/6/2023 at 7:14 AM, Lostsoul33 said:

Having this same issue only thing is my entire cpu cooler is not showing up in icue and my fans aren’t either, they definitely work tho just can’t control them…

Same. Happened to me before, but it came back randomly and never thought anything of it. Just happened again now though.

On 2/6/2023 at 11:24 AM, LeDoyen said:

The controller that comes with the Capellix AIO is a commander Core, not a pro 😉

 It doesn't show up as a commander but as a pump head in iCUE. But if you click on it, you have all the options of a commander unit, with lighting and fan/pump speed control.

So, if you see that, then your unknown USB device is something else

And what if Pump Head isn't showing? Fans work, pump runs, but no control over RGB or fan speeds. Looking at Device Manager, there's nothing there either. 

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  • 2 weeks later...
On 2/17/2023 at 4:29 PM, Seminole81 said:

Same. Happened to me before, but it came back randomly and never thought anything of it. Just happened again now though.

And what if Pump Head isn't showing? Fans work, pump runs, but no control over RGB or fan speeds. Looking at Device Manager, there's nothing there either. 

Exact same issue I have an internal usb header too from NZXT cause they said an internal huh could help but still no help the hub works tho so I know my USB headers so work

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6 hours ago, Lostsoul33 said:

Exact same issue I have an internal usb header too from NZXT cause they said an internal huh could help but still no help the hub works tho so I know my USB headers so work

Yeah, I tried Corsair one and still get disconnects randomly and then reconnects.

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