LCD Screen Red Triangle

[Funkybadger iv]

Hi i went on my pc tonight to find I have a red triangle with a exclamation mark in the middle so I began trouble shooting the issues

things I tried 

resetting lcd screen 

unplugging cable that runs to commander core and plugging back in

checking to ensure power was going to commander pro 

check to make sure usb lead from lcd screen and commander core was connected 

reinstalled icue (LCD screen still not showing in icue and still with red triangle and exclamation mark cpu  7700x I had to stop 99c as  clearly the pump was not running  

At this point I was really upset with the whole situation as I spent thousands building my Corsair ddr5 system a few months ago and for this to happen already 

My last thing to try was putting on my default h150 rgb cover and removing the lcd upgrade kit and to my surprise there was no rgb display on my pump head nore was it showing in icue 😞 still temps hitting 99c I decented to stop not risking any of my other parts so I don’t know what to do or who to contact 

 

 

[Dweagar]

If it makes you feel better, I have the same issue.

My issues started about a month ago.  I've even gone so far as to buy a new Corsair Commander Core and wire everything up to that.  Still no change.  I've been working with tech support, but it's been.... challenging...  All they keep telling me to do is remove Asus Aura & Armoury Crate from the system (nevermind the fact that everything worked fine with it installed).  And after my last reboot, the Commander isnt even showing on iCUE.

 

[Funkybadger iv]

16 hours ago, Dweagar said:

If it makes you feel better, I have the same issue.

My issues started about a month ago.  I've even gone so far as to buy a new Corsair Commander Core and wire everything up to that.  Still no change.  I've been working with tech support, but it's been.... challenging...  All they keep telling me to do is remove Asus Aura & Armoury Crate from the system (nevermind the fact that everything worked fine with it installed).  And after my last reboot, the Commander isnt even showing on iCUE.

Am sorry to hear that 😞 yes it seems to be a really common issue and definitely one that nexts fixed my cooler was only bought in November and my lcd upgrade kit is less than month old 

[LJHCPA]

Here's my 2 cents. I had the triangle on my H150i as well. I reconnected the power cable at least four times, each time I was sure it was connected. I was wrong. That connector is VERY hard to connect properly. You must push VERY hard until you feel a dull snap. Corsair needs to design a connector that works better. It would solve a lot of problems.

[Dweagar]

Ran through the troubleshooting process with the Corsair techs.. ultimately lead to an RMA situation.  Problem now is that I'm looking at another month before they can even ship a replacement part.  So all told, from the time I started the troubleshooting til the time my system will be up and running, it's going to be approx 6 weeks!