Toubu Posted January 21, 2023 Share Posted January 21, 2023 Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Mikimbin Posted January 21, 2023 Corsair Employee Share Posted January 21, 2023 Hey there. Does the issue persist if you re-seat the USB dongle? or use it in another USB port? Link to comment Share on other sites More sharing options...
Toubu Posted January 26, 2023 Author Share Posted January 26, 2023 yes it is I even try to plug it in another pc and it is still persist Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted January 26, 2023 Corsair Employee Share Posted January 26, 2023 2 hours ago, Toubu said: yes it is I even try to plug it in another pc and it is still persist We would recommend you reach out to our support team directly by opening a ticket at https://help.corsair.com. They will be able to get you a fix or a replacement if necessary. 1 Link to comment Share on other sites More sharing options...
Toubu Posted January 27, 2023 Author Share Posted January 27, 2023 Is replacement for free? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Notepad Posted January 27, 2023 Corsair Employee Share Posted January 27, 2023 3 hours ago, Toubu said: Is replacement for free? If its still covered under the two year warranty we can provide a replacement but you would have to pay for shipping of the defective item back to us if approved and we cover the cost of shipping the replacement back to you. 1 Link to comment Share on other sites More sharing options...
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