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Wireless Headset HS70 battery not chearging anymore

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Hi everyone, my HS70 headsets don't charge anymore. They work fine as long as they keep connected to a USB cable but as soon as I take it out they turn off. I tried the steps in this article but I had no success:

I opened a ticket with Corsair Support (#2005627147) 3 months ago for this. They replied that they would send a replacement as soon as I send proof of destruction of the headsets. I did that, shared photos and then they backtracked and said a refund via PayPal which was weird but ok. After that I got no reply whatsoever, no mention of next steps or anything. Please, can you help me out? Thank you in advance

Edited by Papinni
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