hbk47 Posted December 30, 2022 Share Posted December 30, 2022 Hello Corsair, Iam having an issue with the Corsair Harpoon RGB Wireless mouse which i had bought recently. I don't remember the firmware versions that I received as factory settings which worked fine and i have updated the firmware version of wireless receiver to 5.6.126 and mouse firmware version to 5.0.129 and after updating iam facing issues like the mouse dpi led keeps blinking in middle of the operation which leads to a lag in operation and the cursor lags a lot untill it connects to the wireless reciever properly but sometimes even after connecting in middle of the operation it again starts blinking and the cursor lags a lot. Corsair team please help us get a stable version of the firmwares Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted December 30, 2022 Corsair Employees Share Posted December 30, 2022 What exactly are you plugging the wireless receiver for the mouse into? Link to comment Share on other sites More sharing options...
Myron Dcunha Posted December 30, 2022 Share Posted December 30, 2022 I think this is happening to almost everyone. I'm glad it isn't a hardware issue then. It's probably firmware that's messed up communication with the sensor. I've tested for this. So when I flick too hard, it disconnects and reconnects(blinks green). The only way it works normally is in wireless mode. Please revert everyone back to an older firmware maybe? Link to comment Share on other sites More sharing options...
hbk47 Posted January 2 Author Share Posted January 2 On 12/30/2022 at 11:41 PM, Corsair Notepad said: What exactly are you plugging the wireless receiver for the mouse into? My Windows 10 Laptop Link to comment Share on other sites More sharing options...
hbk47 Posted January 5 Author Share Posted January 5 On 1/2/2023 at 7:40 PM, hbk47 said: My Windows 10 Laptop Any Updates please Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted January 5 Corsair Employees Share Posted January 5 We would recommend you reach out to our support team directly at this time by opening a ticket at https://help.corsair.com Link to comment Share on other sites More sharing options...
hbk47 Posted January 13 Author Share Posted January 13 On 1/5/2023 at 10:07 PM, Corsair Notepad said: We would recommend you reach out to our support team directly at this time by opening a ticket at https://help.corsair.com I have raised a ticket regarding the same. My ticket no. is 2005853033 but no one is replying. It's been 7 days since the ticket was raised. Corsair team please help. Link to comment Share on other sites More sharing options...
Corsair Employees Corsair Notepad Posted January 13 Corsair Employees Share Posted January 13 We are seeing extended wait times but are working as quickly as possible to answer everyone. I have pasted the statement below that is on the support site when you create a ticket as well. Quote Corsair Gaming is facing a seasonal increase in support inquiries by both email and phone. The crew are working as quickly as possible to provide everyone with timely assistance, but there may be some delays in responses as we work to provide excellent service to each customer. Please do not create multiple tickets for your issue and use your original ticket number on all communication, as multiple tickets and multiple communication threads can slow down our response times. We ask for your patience during these difficult times and apologize for any inconvenience. If you are concerned about whether your product’s warranty period or web-store return window will expire while waiting for a response, rest assured that Corsair will honor your request based on when you initially started your ticket. To expedite your ticket’s handling, please be sure to provide a photo of your product’s part number and serial number. If you do not know where this is, you can find out by checking this article:[Find a Serial Number or Lot Code] Link to comment Share on other sites More sharing options...
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