RyanOCallaghan1 Posted December 29, 2022 Share Posted December 29, 2022 Hello, As the title says I'm suffering from an issue where iCUE crashes quite frequently, but only since I installed a new Corsair H150i ELITE LCD into the system. Prior to this I already had a Corsair keyboard, RAM and fans being controlled by iCUE without any crashing issues whatsoever. I've already tried: - Checking the relevant connections related to the AIO (Commander Core, USB) - Cold starting the system - Cleanly reinstalling iCUE based on this guide: Perform a clean reinstallation of the Corsair Utility Engine (iCUE) – Corsair - Ensuring that there is no other RGB software conflicting with iCUE (there is very little running on my PC and iCUE is definitely the only RGB software running and the only app that should be able to communicate with the ELITE LCD) All with no luck. Still getting frequent iCUE crashes. It crashes especially frequently when I have the screen set to "Clock" mode but will still crash with other modes running, albeit less frequently. If this is any use, here is a copy of my most recent Windows crash log: Source iCUE Summary Stopped working Date 28/12/2022 23:50 Status Report sent Description Faulting Application Path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe Problem signature Problem Event Name: APPCRASH Application Name: iCUE.exe Application Version: 4.31.168.0 Application Timestamp: 637256b4 Fault Module Name: StackHash_117c Fault Module Version: 10.0.22621.900 Fault Module Timestamp: a97a9ed6 Exception Code: c0000374 Exception Offset: PCH_CE_FROM_ntdll+0x000000000009F954 OS Version: 10.0.22621.2.0.0.256.48 Locale ID: 2057 Additional Information 1: 117c Additional Information 2: 117ceb3aa42d3dd87d9ede80e8a16994 Additional Information 3: 6ca4 Additional Information 4: 6ca448f461f40969425b86520b202ddc Extra information about the problem Bucket ID: fd03e22e5947a6c52a4c45979f51b8c7 (1894966060731447495) Given everything I have already tried, any further suggestions? This problem is preventing me from enjoying this fantastic LCD screen to its full potential. Thanks for reading, Ryan Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted December 30, 2022 Share Posted December 30, 2022 Same Problem here with other faulty dll: Name of the corrupted application: iCUE.exe, version: 4.31.168.0, timestamp: 0x637256b4 Name of the corrupt module: ucrtbase.dll, version: 10.0.22621.608, timestamp: 0xf5fc15a3 Exception Code: 0xc0000409 Fehleroffset: 0x000000000007f61e ID of the faulty process: 0x0x5188 Start time of the faulty application: 0x0x1D91AAF1372101D Path of the faulty application: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe Path of the corrupted module: C:\Windows\System32\ucrtbase.dll Berichtskennung: b25f5893-19ea-40ff-8a21-f8e580a0aa02 Full name of the corrupted package: Application ID relative to the corrupted package: Additional Infos: When I disconnect the water cooling from the USB, regular crashes no longer occur. Corsair has already sent me a new Commander Core, but the same problem still exists with this one. So it can probably only be the H150i itself. 1 Link to comment Share on other sites More sharing options...
RyanOCallaghan1 Posted December 30, 2022 Author Share Posted December 30, 2022 Yes, I am thinking the same thing. There are quite possibly lots of faulty H150i units out there which cause iCUE to crash. Not only that but the animation on the display is not 100% smooth either. This is very frustrating to me as I just received this unit as an RMA replacement for an old one which seemed to constantly run abnormally high coolant temperatures. That old unit never crashed iCUE even once. I'd really hate to chase Corsair up again for this as they have been fantastic with RMAs - but if this is indeed a hardware and not software or firmware issue I may have to do what I've got to do. 1 Link to comment Share on other sites More sharing options...
Falendra Posted January 6 Share Posted January 6 I'm having this exact same issue, getting error in event log also. Faulting application name: iCUE.exe, version: 4.31.168.0, time stamp: 0x637256b4 Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf Exception code: 0xc0000409 Fault offset: 0x000000000007286e Faulting process id: 0x3148 Faulting application start time: 0x01d9213b78159908 Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe Faulting module path: C:\Windows\System32\ucrtbase.dll Report Id: ebbf27f2-63e6-4e77-9f68-51b1ede35d5d Faulting package full name: Faulting package-relative application ID: Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted January 7 Share Posted January 7 @Falendra Do you also have the problems only with the H150i connected? Link to comment Share on other sites More sharing options...
Falendra Posted January 9 Share Posted January 9 yes, only when the H150 elite lcd is connected, if I connect my non LCD H150 pro it never crashes. Link to comment Share on other sites More sharing options...
foldpages Posted January 10 Share Posted January 10 (edited) This is an interesting theory. I'm getting the same crashes with my H150 and LCD screen. I haven't tested without screen yet. Faulting application name: iCUE.exe, version: 4.32.129.0, time stamp: 0x63933ce2 Faulting module name: iCUE.dll, version: 4.32.129.0, time stamp: 0x63933c01 Exception code: 0xc0000005 Fault offset: 0x00000000006b8e90 Faulting process id: 0x0x65F8 Faulting application start time: 0x0x1D92476B051B728 Faulting application path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.exe Faulting module path: C:\Program Files\Corsair\CORSAIR iCUE 4 Software\iCUE.dll Report Id: 7a00ea29-a176-4b6d-8423-d0e354a4e945 Faulting package full name: Faulting package-relative application ID: Edited January 10 by foldpages Link to comment Share on other sites More sharing options...
Big_Fella44 Posted January 17 Share Posted January 17 Are any of the previous commenters using custom uploaded gifs? 2 weeks ago I installed the lcd upgrade onto my h150i elie capelix & after a few days icue started crashing ( devices would revert to the hardware scheme selected) the icue icon was still present in system tray until I moused over it then it would disappear. I've since made the screen just the standard temperature view ( previously a custom gif image) & since only using corsair presents, icue no longer crashes. It's almost as if there is a software conflict with runtime of gifs playing ? Link to comment Share on other sites More sharing options...
foldpages Posted January 17 Share Posted January 17 34 minutes ago, Big_Fella44 said: Are any of the previous commenters using custom uploaded gifs? 2 weeks ago I installed the lcd upgrade onto my h150i elie capelix & after a few days icue started crashing ( devices would revert to the hardware scheme selected) the icue icon was still present in system tray until I moused over it then it would disappear. I've since made the screen just the standard temperature view ( previously a custom gif image) & since only using corsair presents, icue no longer crashes. It's almost as if there is a software conflict with runtime of gifs playing ? No I'm not using any custom GIFs, only the standard temperature view. I've tried different views but they all crash. I went ahead and replaced my Commander, and it's still crashing. I switched to different USB headers on the motherboard, added a power USB hub, and it's still crashing. I'm now going back through various previous iCUE versions seeing if I can find one that's stable. Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted January 17 Share Posted January 17 1 hour ago, Big_Fella44 said: Are any of the previous commenters using custom uploaded gifs? 2 weeks ago I installed the lcd upgrade onto my h150i elie capelix & after a few days icue started crashing ( devices would revert to the hardware scheme selected) the icue icon was still present in system tray until I moused over it then it would disappear. I've since made the screen just the standard temperature view ( previously a custom gif image) & since only using corsair presents, icue no longer crashes. It's almost as if there is a software conflict with runtime of gifs playing ? Yeah, i am using a custom gif. I'll try it without a custom gif and report back here soon. Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted January 21 Share Posted January 21 New Info: Without own gif icue has actually not crashed anymore so far. But I continue to test it for a few days to be sure. Link to comment Share on other sites More sharing options...
TheRealDlo Posted January 21 Share Posted January 21 My 150i capelix wont show in Icue after recent update. Need to figure out how to roll back the driver Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted January 21 Share Posted January 21 1 minute ago, TheRealDlo said: My 150i capelix wont show in Icue after recent update. Need to figure out how to roll back the driver Have you tried disconnecting the 150i from the usb and then reconnecting it? Link to comment Share on other sites More sharing options...
Dung3onK33p3r Posted January 21 Share Posted January 21 1 hour ago, TheRealDlo said: My 150i capelix wont show in Icue after recent update. Need to figure out how to roll back the driver You can also try to reset the commander pro of the h150i capelix. Instructions can be found here: https://help.corsair.com/hc/en-us/articles/360057712532-How-to-Perform-a-factory-reset-on-the-Commander-Pro 1 Link to comment Share on other sites More sharing options...
TheRealDlo Posted January 21 Share Posted January 21 I'll try that now Link to comment Share on other sites More sharing options...
TheRealDlo Posted January 21 Share Posted January 21 That worked!!!!!!!!!!! Thank YOU! 1 Link to comment Share on other sites More sharing options...
Anko Posted March 8 Share Posted March 8 Hello, I have an h150i elite LCD and I have exactly the same problems as you... I don't know what to do anymore : - the animation on the display is not 100% smooth (often just before icue crashing) - when crash : the icue icon was still present in system tray until I moused over it then it would disappear - Icue crash several times a day ... It happens at random times, it crashes completely and I have to restart it manually The issue is due to the h150i elite LCD for sure... but how to fix the problem ? 😖 1 Link to comment Share on other sites More sharing options...
ecstaticbrick Posted March 8 Share Posted March 8 Same! never had this problem until I swapped out my old H115i to a H150i Elite LCD. Link to comment Share on other sites More sharing options...
Anko Posted March 9 Share Posted March 9 I read on Reddit that it was due to the recent firmware, and that the old h150i elite lcd do not have this problem (as long as you do not update the firmware) I don't know if it's true... But many of us have this concern, I would like an official answer from CORSAIR 😞 Link to comment Share on other sites More sharing options...
Anko Posted March 10 Share Posted March 10 I just bought a Corsair iCUE H150i ELITE CAPELLIX XT to replace my h150i elite LCD, anyone know if the bug is also on this version? Link to comment Share on other sites More sharing options...
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