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Problems with NZXT internal usb 2.0 HUB


BrunoGP
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I bought a nzxt usb 2.0 internal hub, because my ROG B550-f doesn't have more usb 2.0 ports to connect other devices (only 2)

I have 3 devices:

- NZXT kraken Z73 (work without problem on the hub)

-Corsair lighting node core with 6 QL120s (connected to MoBo and working without problem)

- Corsair lighting node pro with 4 LL120s (connected to the hub, but with problems)

In summary, any corsair hub that connects to nzxt usb hub it's automatically no longer recognized by icue.

The stranger thing is that all fans are work, the rgb lights are on, even recognized by windows, but i can't controll it on icue.

Is there any solution? or is it necessary to buy the commander pro?

the voltage should not be a problem, since it is connected to a sata of my RM750, exclusively for that hub.

both the lighting node pro and the lighting node core are connected to a sata, receiving power.

Windows version: 22H2

BIOS version: 0.0315

Icue version: 4.31.168

 

usbdevices.PNG

light node.PNG

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  • Corsair Employee

Does the iCUE software detect the LNP when connected directly to the internal USB 2.0 header on the motherboard? Also have you tried swapping the hub to a different internal USB 2.0 port?

If you are able to connect and see the device via the direct connection to the motherboard in either internal USB 2.0 headers, then that would point to the hub or USB header itself being the cause of the issue.

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30 minutes ago, Corsair Notepad said:

¿El software iCUE detecta el LNP cuando se conecta directamente al cabezal USB 2.0 interno de la placa base? ¿También ha intentado cambiar el concentrador a un puerto USB 2.0 interno diferente?

Si puede conectarse y ver el dispositivo a través de la conexión directa a la placa base en los encabezados USB 2.0 internos, eso indicaría que el concentrador o el encabezado USB en sí son la causa del problema.

i did even more testing yesterday trying all sorts of combinations and i didn't get the corsair hubs to work via the usb splitter, i'm going to return it and buy the commander core xt.

Just one question, I have 6 QL120 and 4 LL120, can I make them all work with the commander core xt? connecting 6 QL120 directly to the commander and the 4 LL120 connecting them through a hub to the RGB channel. (just like in the picture)

or connecting a lighting node core to the usb 2.0 header that has the commander core xt as an extra?

41ImQ5Sj8cL._AC_SY580_.jpg

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4 hours ago, BrunoGP said:

i'm going to return it and buy the commander core xt

This may not be a solution for the USB detection issue.  It isn't always just the number of connections.  It matters on a device level.  A lot of people are using the NZXT hub without issue so it stand to reason there is a problem.

 

In order to power fans from the LED port on the Commander XT you will need to user your RGB Lighting Hub, like from your original LL pack and that you use now with the Lighting Node Pro.  There is a corresponding device inside the XT for the primary XT fans which is why those can be direct connections, but only enough for 6 fans.  This gets to you down to one device which may generally help, but the motherboard must still detect the Commander XT for any of it to work.  However, given that you gain fan control in CUE with this option, there is more upside.  

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1 hour ago, c-attack said:

Esto puede no ser una solución para el problema de detección de USB. No siempre es solo el número de conexiones. Importa a nivel de dispositivo. Mucha gente está usando el concentrador NZXT sin problemas, por lo que es lógico que haya un problema.

The strange thing is that if it works with my kraken Z73, the only thing it doesn't detect are the LNP and LNC (windows detect them, but not icue), it's only detected when I connect them directly to the motherboard.

I tried just plugging the LNP/LNC into the hub (with nothing on the motherboard headers other than the nzxt hub with one of the corsair hubs plugged in) and also, I don't know if the nzxt hub doesn't supply enough power even with the sata port plugged in or it's  just a compatibility issue

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1 hour ago, c-attack said:

Para alimentar los ventiladores desde el puerto LED del Commander XT, deberá usar su concentrador de iluminación RGB, como el de su paquete LL original y el que usa ahora con el Lighting Node Pro. Hay un dispositivo correspondiente dentro del XT para los ventiladores XT primarios, por lo que pueden ser conexiones directas, pero solo suficientes para 6 ventiladores. Esto lo lleva a un dispositivo que generalmente puede ayudar, pero la placa base aún debe detectar el Commander XT para que funcione. Sin embargo, dado que obtienes el control del ventilador en CUE con esta opción, hay más ventajas.  

In fact, this is what I was thinking of doing, I have 2 LNPs and 1 LNC, my idea was to stop using the LNC and instead use the commander core xt, there connect all the rgb of my QL120 (6 in total) and in the rgb channel connect 4 LL120 with the rgb hub that comes standard in one of my 2 LNPs, I already have hubs for 4-pin pwm, but to better manage the wiring I plan to connect everything related to my QL120 to the primary channels.

The other alternative is to connect all my QL120 to the commander core xt and I connect the LL120 to the LNC through the usb 2.0 header that the commander core xt has extra, leaving the rgb channel unused.

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If you get the Commander XT, you will have everything you need to go from 2->1 CUE devices, dropping 1 usb 2 connection, and gaining fan speed control. There is a lot of upside to that regardless of other circumstances. 
 

However, if you get variable results now based on which usb 2 internal connector you hook up to, then you may still get variable results with the XT and Z73 later. So I think it makes a lot of sense to get the Commander XT, it’s not a sure fire elimination of the current issue. 

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6 minutes ago, BrunoGP said:

connect the LL120 to the LNC through the usb 2.0 header that the commander core xt has extra

No. Using the LED port is better. One less device in CUE. Usb passthrough adds load to the line and most likely to exacerbate the current problem. 

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14 minutes ago, c-attack said:

However, if you get variable results now based on which usb 2 internal connector you hook up to, then you may still get variable results with the XT and Z73 later. So I think it makes a lot of sense to get the Commander XT, it’s not a sure fire elimination of the current issue. 

there is supposed to be no problem, previously i only had 4 LL120 connected with the LNP, working together with the nzxt kraken Z73, if i connect all the fans to a single hub i think the problem should go away, since the source of the problem is that my motherboard has no more than 2 usb 2.0 ports.

In the first image the 4 LL120s are working together with the kraken Z73 (Photo from when I didn't have the QL120s)

20221129_225003.jpg

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  • Solution

Solution for whoever sees it: buy the commander core xt, don't think about it, in the end you will get the same result if you don't buy it, I ordered it the day after the failure and I was able to control 10 fans without any problem with a single usb head , including my nzxt kraken z73 on the other port.

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Edited by BrunoGP
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  • 8 months later...

I know this is an old post but I had the same problem and I think I found the solution. The Lighting Node Pro and Lighting Node Core do not work with internal usb hubs. They have to be plugged in directly to the motherboard or to the splitter that comes with some Corsair products. The Commander Core and Corsair Pump Header LCD work with the hub.

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