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RGB lighting icue

PeakyQuote

By PeakyQuote
in iCUE Software Troubleshooting

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c-attack

c-attack

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You have two general operating states:

1) Hardware Lighting -> These are simple effects that can be saved to the physical device memory (controller, RAM, KB, mouse, etc.).  This is what shows when CUE is not running, including boot, shutdown, BIOS, etc.  These effects are set in the "hardware lighting" section and for KBs/ and mice often need to be physically saved to a slot.  Because the effect must run from device memory, it is usually a simplified version of the full software effect.

2) Software Mode or Normal CUE lighting  -> These are the normal lighting effects that run when CUE is running.  They are set under "Lighting Effects".  These use the full system resources and can be layered and customized to a great extent.  

 

It seems like you have not set any Lighting Effects in a profile yet and are using the quick lighting options in Murals.  See below. 

 

Murals and Scenes before it are a special type of "quick lighting".  It is a blanket lighting layer that shows on top of any prior settings and persists regardless of profiles.  For users that mostly stick with basic presets and don't need to change a lot of underlying profile information, Scenes/Murals provides a quick one click method of applying full system lighting.  Murals has some new background and video lighting, but be aware since these effects must be universal to all devices, you may not has many options as when you create the layer in Lighting Effects.  There you can see all the possible options, many of which are not choices for global lighting.  

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PeakyQuote

PeakyQuote

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Hi thanks for the reply when I make a profile and go into them settings and choose options non of the lights come on, in icue it shows that the effect is on but I'm not seeing the light effects on my corsair stuff like I originally did. All I see is just the ram lighting up. 

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AlexDrach

AlexDrach

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PeakyQuote I am having a the exact same issue of seemingly of having control in software but no lights for everything except ram. I turn off iCUE and everything blazes back to life with rgb. Do you have gigabyte motherboard and maybe GPU as well? I have tried everything myself to fix it including removing the commander core and changing it's connections. iCUE 4.31 seems to be a bad apple.

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c-attack

c-attack

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Maybe you guys can post a screen shot of your Lighting Effects tab so we can see.  If you hook up a device wrong or there is a physical problem, it only affects one device.  Multiple devices seems like new user adjustment and of all the hardware that can get tangled up with other programs, it's the RAM that is most susceptible because it shares MB access.  

 

Make sure you are working in Lighting Effects and NOT Hardware Lighting.  Some RGB fan controllers with multiple channels will look a bit different.

 

Screenshot (19).png

Screenshot (17).png

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c-attack

c-attack

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@PeakyQuoteCan you go to the Home Page on CUE and deactivate the Murals scene?  Murals and Scenes will prevent you from using any of the underlying device lighting settings while it's on.  Murals and Scenes are like a blanket that covers over all your other settings.  

 

The lighting is clearly functional.  It's possible there is a bug with the Murals beta preventing it from releasing, but it would be better to assess this at the device level.  

Edited by c-attack
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AlexDrach

AlexDrach

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Mine is not properly registering fans and what they are. I have some old basic white led fans on the port 4-6 while 1-3 is mag lev fans that come with the kit. What is extra weird is that the fan rpm are fully functioning and being real-time recorded. I can manually stop a fan and it will know it has stopped. If iCUE is off they blaze back to life rgbing, so my best guess something in the software is malfunctioning with icue4, and I have tried every combo of setting and including uninstalling other rgb software with same results. I have moved it, change ports, give it a dedicated sata cable, uninstalled and reinstalled it, software repaired it, forced update it (got caught in an update loop onetime was easily reverted). Nothing changes. My second guess is that the update bricked a part of it somehow.

 

ICue4 snapshot3.PNG

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PeakyQuote

PeakyQuote

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Hello I turned of murals and I'm still having no luck, like is it possible to download an old version of icue ? And update it when having an older version could possibly fix it? I remember having a pc a few years ago and had this issue and can't remember what I did to resolve it. Something in icue is stopping the lighting effects from coming on and I don't know what it is now.  Murals is definitely off and I'm trying to just focus on the lighting node but nothing seems to be working. Thanks 

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c-attack

c-attack

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6 hours ago, PeakyQuote said:

I've tried force stopping the app, clearing the app in settings, clearing all the data, reinstalling I'm having no luck 

I am not really sure what to make of this.  We don't usually see lighting glitches affecting multiple components.  I'll put the link to 4.29 right before Murals was released.  I suspect it is related in one way or another.  However, if you cleared out the App Data/Corsair folder when doing your clean install above, that will have wiped out the prior 4.29 data as well.  The normal procedure is to simply uninstall 4.31 and when  you install 4.29 is picks up on the profile/settings state saved when you last used that version.  If you wiped it, you will need to start over and import any profiles and redo settings.

 

https://downloads.corsair.com/Files/CUE/iCUESetup_4.29.203_release.msi

 

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c-attack

c-attack

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14 hours ago, AlexDrach said:

I have some old basic white led fans on the port 4-6 while 1-3 is mag lev fans that come with the kit.

The Commander Core uses an auto-detect protocol to figure out the LED configuration.  It is showing the 8 LED ML-Elite OEM in slots 4-5-6.  What are these "old basic white fans" in the other slots?  PWM connections make no difference, but if you connected some old SP-RGB fans to the RGB fan ports that will make everything look like it is has a hardware fault.  

 

You can manually set the lighting configuration, but in order to do that you need to be really sure of what you have, LED count, and order.  Generally, there is no reason to do this on the Commander Core or XT since it is not serial like the other controllers.  

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AlexDrach

AlexDrach

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Still no luck, I even went back to legacy 3.3. The only change I noticed is that the cooler and fans went red when going back to 4.29. I think it has to do with Commander core latest software version, something is missing. I just noticed another forum post that their ML fans are not working which is if not the same is similar to what I have in for Elite Capellix. Pump and fans still being registered while spinning.

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c-attack

c-attack

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4 hours ago, AlexDrach said:

Still no luck, I even went back to legacy 3.3.

Be careful rolling back to any CUE or very old CUE 4 versions.  There have been a lot of firmware changes with the Com Core and Elite Capellix, LCD top packages.  You can get yourself into a real bind with firmware/software mis-matches.  

 

What are these "old fans" that are also on the Commander Core?  Or are those PWM only with no RGB connectors and don't factor for this?

Edited by c-attack
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c-attack

c-attack

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3 hours ago, PeakyQuote said:

hello after trying that im still having no luck its really strange i just want to figure out the issue instead of having to re windows the pc. Any other methods i could try?

I am not sure what is going on with your setup.  There's no need to do anything drastic like reinstall Windows.  One thing you could test is whether CUE is talking to the hardware.  Go to the Commander Core and the Hardware Lighting option.  Change it from Rainbow Wave to anything else.  Then quit CUE from the task bar.  See if it drops into the new lighting pattern.  

Edited by c-attack
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c-attack

c-attack

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3 hours ago, AlexDrach said:

They have no rgb just corsair fans with white LEDs

OK, old ML-Pro white LEDs fans with a PWM plug on.  Those are not an issue and connect to the PWM side only.  They will show in the cooling section with a RPM but will not show on the Lighting Effects side.  You'll only see the ML-Elite OEM fans from the kit.  Lots of issues with user connecting old SP-RGB fans on the controller and creating lighting issues.  

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AlexDrach

AlexDrach

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I have made sure they are following the 1-6 guidelines and have the ML elite go through 1-3. The Commander core is now on its own SATA power cord just to check that. The old white led fans are 4-6 but it seems the software is registering them as the rgb ones. Doesn't quite explain why the cpu cooler rgb won't light up either. If I close ICUE it goes back to previous hardware settings which I cannot change since the beginning of this fiasco. Maybe there is an old profile from 3 legacy not playing nice before I updated on Friday, how it makes it have no rgb while iCUE 4 is on is confusing.

 

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c-attack

c-attack

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3 hours ago, AlexDrach said:

The old white led fans are 4-6 but it seems the software is registering them as the rgb ones

The RGB and PWM sides are completely independent.  They don't even need to have the same fans and you could use 6 different ones on each side of the controller.  The white ML-LED fans may be 4-6 on the PWM side, but not relevant for RGB.  You can check the RGB port number on the three ML-Elite fans, but it doesn't matter on the Commander Core.  It's not serial like the other Corsair RGB controllers.  4-5-6 on RGB should work fine, although since you are having issues you might as well move them to 1-2-3 and re-run the Wizard.  

 

The pump LED and Commander Core are inextricably linked.  All power, data, and communication to it must go through the Commander Core.  I would say it's probably time to contact Corsair Support if you are not making progress.  

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PeakyQuote

PeakyQuote

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OK so I went to reset my pc and then reinstalled icue and it finally works now. I honestly have no clue on what caused this issue. Alex the best thing I did to get it all to work is to rest your pc under recovery reset this pc, took about 10 mins or less to do, I lost everything but if it gets it all to work best thing I could do. Agreed I shouldn't of had to reset it but something was causing the icue to not run properly. It's fully working now thanks for the help and quick reply though appreciate it!

20221227_223712.jpg

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