darthun Posted December 18, 2022 Share Posted December 18, 2022 I recently bought a PSU from corsair online. It was taking too long to ship, so i tried cancelling my order. The customer rep answered something that didn't make any sense : " Your replacement unit has already been sent". When i finally received the PSU, it was clearly an open box. The seal stickers were broken, the wrong wires were in the box and the PSU had a dent in the corner. The PSU was also already switched to the ON position, which I found weird but i don't know if that's normal ? It's too bad, my last computer was almost all corsair components from the early 2010's and everything was high quality. I would like to know if there is a way to verify what happened. Link to comment Share on other sites More sharing options...
darthun Posted December 18, 2022 Author Share Posted December 18, 2022 I just watched an unboxing video to compare and make sure i wasn't over reacting. But i just noticed that my box also had a missing black pouch that the PSU is supposed to come in. This adds up to the lists of things that i suspect is wrong with the product i got. I'm not risking plugging that thing anymore. Link to comment Share on other sites More sharing options...
LeDoyen Posted December 18, 2022 Share Posted December 18, 2022 definitely open a support ticket so they can send you a proper replacement. Soulds like some mix up somewhere... The velvet pouch that protects the PSU isn't used anymore. it's been replaced by a normal plastic bag a while ago. But you should still get the black bag of cables Link to comment Share on other sites More sharing options...
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