BSOD in iCUE 4.31.168 and WIndows 11 Pro

[guenni1972]

I recognized several Blue Screens under Windows Pro 11 using iCUE V4.31.168 (IRQ_NOT_LESS_OR_EQUAL).

The error occurs while accessing/using the cpuz154_x64.sys driver.

Fter deinstalling iCUE the BSODs disappears

I attach a PDF containing a simple memory dump analysis and my base system info.

Kind regards
Thomas

bsod_icu_v4.31.168.pdf

[Corsair Raven]

Have you tried clean installing iCUE?

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-#:~:text= To uninstall iCUE%3A 1 Open Control,of programs%2C then select Uninstall . More

[guenni1972]

Hi Corsair Raven,

 

thank you very much for your  answer. I will try a clean installation and then give feedback if it worked.

 

Cheers,
Thomas

[guenni1972]

Hi,

after cleaning up the old installation as described and then installing the newest version of ICUE (4.32.129) the problem persists. Bluescreens at random time. Analyzing this dump with WinDbg shows a problem with cpuz154.sys.

 

Cheers,

Thomas

[Corsair Notepad]

Do you happen to have other software running at the same time that can monitor and report hardware sensors besides iCUE? Knowing your system specs would also help. But start wit the basics of making sure all software, drivers, and BIOS is fully updated.

[MacBride]

Hello,

I had issues when I updated to 168, RAM not detected, iCUE Nexus flickering (half of the screen, very odd). I downgraded to iCUESetup_4.30.162_release, and everything is running smoothly. I recommend doing the same, you can still download this version from their website.