New Voyager a1600 keeps restarting by no reason

[ZXXXX]

Bought the laptop last month. It restarts about once a day recently, without any reason or warning or blue screen. Sometimes it happens when I'm gaming, sometimes browsing the web, sometimes not doing anything and it just restarted.

 

Here's what I got from Windows event logs, one critical error and one warning:

Quote

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

Source: Kernel Power

Event ID: 41

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />

  <EventID>41</EventID>

  <Version>9</Version>

  <Level>1</Level>

  <Task>63</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000400000000002</Keywords>

  <TimeCreated SystemTime="2022-12-10T22:04:14.3651759Z" />

  <EventRecordID>7427</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="8" />

  <Channel>System</Channel>

  <Computer>VOYAGER</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="BugcheckCode">0</Data>

  <Data Name="BugcheckParameter1">0x0</Data>

  <Data Name="BugcheckParameter2">0x0</Data>

  <Data Name="BugcheckParameter3">0x0</Data>

  <Data Name="BugcheckParameter4">0x0</Data>

  <Data Name="SleepInProgress">0</Data>

  <Data Name="PowerButtonTimestamp">0</Data>

  <Data Name="BootAppStatus">0</Data>

  <Data Name="Checkpoint">16</Data>

  <Data Name="ConnectedStandbyInProgress">false</Data>

  <Data Name="SystemSleepTransitionsToOn">53</Data>

  <Data Name="CsEntryScenarioInstanceId">152</Data>

  <Data Name="BugcheckInfoFromEFI">false</Data>

  <Data Name="CheckpointStatus">0</Data>

  <Data Name="CsEntryScenarioInstanceIdV2">152</Data>

  <Data Name="LongPowerButtonPressDetected">false</Data>

  <Data Name="LidReliability">false</Data>

  <Data Name="InputSuppressionState">0</Data>

  <Data Name="PowerButtonSuppressionState">0</Data>

  <Data Name="LidState">1</Data>

  </EventData>

  </Event>

 

Quote

The driver \Driver\WUDFRd failed to load for the device ROOT\WINDOWSHELLOFACESOFTWAREDRIVER\0000.

Source: Kernel-PnP

Event ID: 219

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Microsoft-Windows-Kernel-PnP" Guid="{9c205a39-1250-487d-abd7-e831c6290539}" />

  <EventID>219</EventID>

  <Version>0</Version>

  <Level>3</Level>

  <Task>212</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2022-12-10T22:04:14.4246785Z" />

  <EventRecordID>7430</EventRecordID>

  <Correlation />

  <Execution ProcessID="4" ThreadID="100" />

  <Channel>System</Channel>

  <Computer>VOYAGER</Computer>

  <Security UserID="S-1-5-18" />

  </System>

- <EventData>

  <Data Name="DriverNameLength">40</Data>

  <Data Name="DriverName">ROOT\WINDOWSHELLOFACESOFTWAREDRIVER\0000</Data>

  <Data Name="Status">3221226341</Data>

  <Data Name="FailureNameLength">14</Data>

  <Data Name="FailureName">\Driver\WUDFRd</Data>

  <Data Name="Version">0</Data>

  </EventData>

  </Event>

I've already updated GPU driver, so, no idea why would this happen

[Elf_Boy]

I'm getting this too

[elytscha]

Hello,

just asking, do you use external monitors? i had something like this too, i nailed it down on the hybrid graphics mode i think, when i have turned on hybrid graphics in bios, in windows i the voyager is crashing randomly without bsod and restarts. When i turn off hybrid graphics and set it to dGPU, this does not happen anymore.

i think thats an hardware limitation, because on the left side usb-c ports, you get the iGPU, on the right side usb-c port you get the dGPU for external monitors, so from the right side, the iGPU is not accessable for the monitor and vice versa, so hybrid graphics mode can't even work with external monitors in this case, but thats just my interpretation.

[Elf_Boy]

I do use an external monitor. 

I'll give dedicated gpu a try as I've been getting a lot of reboots recently.

 

[Elf_Boy]

Moving the usb c to hdmi from the left to right seems to have helped.

[Elf_Boy]

Its improved my 3d mark score considerably as well.

[Elf_Boy]

Ok so I am getting less reboots by a bit but not no reboots.

[Elf_Boy]

So.....

Switching to dedicated GPU changes the gamma on my laptop's monitor to very dark. Any way to fix this? The external display is normal.

 

[lqc]

Hi,

i also got my a1600 in december last year and i also get reboots every couple of days.

Has this problem been sorted out for any of you? And if so, how?

Cheers