virtuoso head set dropping out in wifi mode

[Sparkschaser]

Dec 5, 2022, 14:41 PST so it is down to the dongle losing connection to head phones often. It could be 30 seconds into a you tube video or playing single player game. I have drop outs and or static. When in USB mode this problem does not exist my dongle firmware is v.0.16.80 my head set  firmware is v 0.17.149 icue is v 4.30.162 force firmware update is grayed out  headphones work with cord plugged in and set to usb  If set to wifi with cord plugged in or unplugged i get reoccurring static pops  This headset I purchased for the wireless function. I have tried with windows spatial sound on and off. I have deleted Realtek drivers. I have deleted headphones  i have deleted icue I have soft reset head phones I have turned power setting on usbs not not power down I have tried all usb plugs on mobo and case 8 total I have unplugged any usb stuff other than keyboard and mouse i have disconnected cordless phone base near computer router is 6 ft away i attached pic of dongle  Please help

[Sparkschaser]

so it is down to the dongle losing connection to head phones often. It could be 30 seconds into a you tube video or playing single player game.

(2005753353) This is my ticket number. I have not heard any response so Im asking for help here.

my dongle firmware is v.0.16.80

my head set  firmware is v 0.17.149

icue is v 4.30.162

force firmware update is grayed out 

headphones work with cord plugged in and set to usb 

If set to wifi with cord plugged in or unplugged i get reoccurring static pops 

This headset I purchased for the wireless function.

I have tried with windows spatial sound on and off.

I have deleted Realtek drivers.

I have deleted headphones 

i have deleted icue

I have soft reset head phones

I have turned power setting on usbs in windows to not power down

I have tried all usb plugs on mobo and case 8 total

I have unplugged any usb stuff other than keyboard and mouse

i have disconnected cordless phone base near computer

router is 6 ft away

i attached pic of dongle 

Please help

 

[pjmagneto]

Hi,

I use virtuoso XT headset and I have to say this headset is an absolute garbage and a waste of money. The audio keep cutting out multiple times when wireless dongle is used, and the only thing the support team could tell me is to how to reset the headset which works for like few ours and it goes back to audio cutting out. I have disabled my 2.4Ghz wifi which causing my security camera's not being connected. still the audio is cutting out, and yet corsair support just can't do anything about it. I have spent $400 on this headset and my $120 Razer headset with WiFi dongle works without no problem.

The only reason I bout this headset was so I can control all my devices with one application, and of course the App crashes and gets worst with every single update.

Worst purchase I have ever made.