new receiver isn't allowing me to pair my virtuoso headset

[Av3x]

I am having an issue where my new receiver isn't allowing me to pair my virtuoso headset.

I was speaking with technical support

Here is what was asked of me

• Perform a soft reset on the headset - completed.
• Click initiate on pairing - this option didn't exist but pairing did.
• Clicked pair but "start process" is greyed out so I cannot begin the pair process.

In all instances, both devices are plugged directly into the computer.

Any help here would be massive, I haven't been able to use the wireless function of my headset for nearly a year

[Gernstein]

On 12/5/2022 at 3:42 PM, Av3x said:

I am having an issue where my new receiver isn't allowing me to pair my virtuoso headset.

I was speaking with technical support

Here is what was asked of me

• Perform a soft reset on the headset - completed.
• Click initiate on pairing - this option didn't exist but pairing did.
• Clicked pair but "start process" is greyed out so I cannot begin the pair process.

In all instances, both devices are plugged directly into the computer.

Any help here would be massive, I haven't been able to use the wireless function of my headset for nearly a year

Hi,

Have you been able to get this sorted out?

Regards,

Wojtek