shutting down issue

[dustydevil45]

hi Right

So last few weeks my pc when playing any game or just browsing the web im getting around shutting down like screen goes to a black shutting off and turns off in event view kernal power 41 thats its iv tried reinstalling 4 times  iv got a brand new psu hx1500i iv reseated everything twice  its not a temp issue when gaming my gpu is 68 and cpu 60 to 64  iv ran memory test came back fine i just dont know iv tryed starting pc without the start button still same thing iv got all up to date drivers iv gone back on gpu ddriver to see if it was that nothing week ago i had screen turn off and pc would turn off but the lights where the plugs that go into the gpu where flashing red pc wouldnt turn off i had to cut the power at plug 

my system
MB: crosshair viii hero wifi
Ram: gskill 64gb 
GPU: 3090 asus strix
psu: hx1500i
case: corsair 1000d
windows 11 tryed win 10 same thing
cpu: ryzen 5950x
 

[dustydevil45]

anyone?

[c-attack]

There’s not much to go on here. The event viewer 41 error only tells you the PC didn’t properly shut down a moment before. Look for an error right before that. 
 

If there is none, then the logical place to start is the PSU. It’s new and a PSU stability problem won’t leave an error. It will hard shut off and not restart. Common user errors on new PSU installations generally involve mismatching cables from old PSUs or possibly a bad connection causing a safety shutdown.  Check your cables. 
 

Aside from that, start a support ticket with Corsair. There’s not a lot of user side PSU testing options and if there is a problem with it, you will need a replacement. 

Edited December 6, 2022 by c-attack

[Corsair Raven]

On 12/4/2022 at 6:46 PM, dustydevil45 said:

hi Right

So last few weeks my pc when playing any game or just browsing the web im getting around shutting down like screen goes to a black shutting off and turns off in event view kernal power 41 thats its iv tried reinstalling 4 times  iv got a brand new psu hx1500i iv reseated everything twice  its not a temp issue when gaming my gpu is 68 and cpu 60 to 64  iv ran memory test came back fine i just dont know iv tryed starting pc without the start button still same thing iv got all up to date drivers iv gone back on gpu ddriver to see if it was that nothing week ago i had screen turn off and pc would turn off but the lights where the plugs that go into the gpu where flashing red pc wouldnt turn off i had to cut the power at plug 

my system
MB: crosshair viii hero wifi
Ram: gskill 64gb 
GPU: 3090 asus strix
psu: hx1500i
case: corsair 1000d
windows 11 tryed win 10 same thing
cpu: ryzen 5950x
 

Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

[dustydevil45]

2 hours ago, Corsair Raven said:

Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

ok done 

[dustydevil45]

2 hours ago, c-attack said:

There’s not much to go on here. The event viewer 41 error only tells you the PC didn’t properly shut down a moment before. Look for an error right before that. 
 

If there is none, then the logical place to start is the PSU. It’s new and a PSU stability problem won’t leave an error. It will hard shut off and not restart. Common user errors on new PSU installations generally involve mismatching cables from old PSUs or possibly a bad connection causing a safety shutdown.  Check your cables. 
 

Aside from that, start a support ticket with Corsair. There’s not a lot of user side PSU testing options and if there is a problem with it, you will need a replacement. 

thanks i just dont know it will just go to a black screen saying shutting down and turn off 

[c-attack]

Hmm… if it has time to tell you it’s shutting down, then the OS initiated it. A PSU fault would simply go bang… and off in an instant.
 

If this happens again, after you reboot right click on the Windows button and choose the Event Viewer. You’ll have to trace back through the startup sequence to the crash and find the  critical red X. It should be a few lines before the unexpected shutdown red X. 

[LeDoyen]

Maybe double check your front panel connexions on the motherboard, and make sure the power button wires are not damaged, like pinched between panels or something similar. an intermittent short circuit there would switch off your PC in that manner.

But that would not cause a Kernel power alarm, that's a proper loss of power. Looks like two different issues

 

Kernel power : the PC usualy just shuts off. as if you pulled the plug. that could be PSU, or a bad cable, or cables not fuly inserted too (mainly the motherboard one).

Make sure the two connectors for the motherboard cable on the PSU are fully inserted. the small 10 pin one carries the "power OK" signal. if you lose that one due to badly insterted plug, you could have butal shutdowns that would appear as kernel power

[dustydevil45]

22 hours ago, LeDoyen said:

Maybe double check your front panel connexions on the motherboard, and make sure the power button wires are not damaged, like pinched between panels or something similar. an intermittent short circuit there would switch off your PC in that manner.

But that would not cause a Kernel power alarm, that's a proper loss of power. Looks like two different issues

 

Kernel power : the PC usualy just shuts off. as if you pulled the plug. that could be PSU, or a bad cable, or cables not fuly inserted too (mainly the motherboard one).

Make sure the two connectors for the motherboard cable on the PSU are fully inserted. the small 10 pin one carries the "power OK" signal. if you lose that one due to badly insterted plug, you could have butal shutdowns that would appear as kernel power

its annoying i have no other crit in event it either just shuts down or i get the shutting down screen  i also now cant have any of the sata ports plugged in it will randomly sshut down even with brand new hard drives  new sata cables are doing my head in 

 

[LeDoyen]

just to make sure, you only use cables that came with the HX1500i ?

I bet Corsair support will ask you this one, if it's not already done.

[dustydevil45]

24 minutes ago, LeDoyen said:

just to make sure, you only use cables that came with the HX1500i ?

I bet Corsair support will ask you this one, if it's not already done.

i only ever use the ones supplied i never use modded ones 

[dustydevil45]

On 12/6/2022 at 4:57 PM, Corsair Raven said:

Hey there, go ahead and contact our support team by opening a ticket at https://help.corsair.com/hc/en-us/requests/new so our support team can look into this further for you.

iv had no response in  weeks

[Corsair Raven]

1 hour ago, dustydevil45 said:

iv had no response in  weeks

Hey there, sorry to hear that. I am going to have someone take a look and follow-up with you. Keep in mind that this season is very busy for our support team.