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Corsair iCUE H100i RGB Pro XTnot showing up in ICUE v4

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No matter what i do my ICUE does not detect the cooler. Have disabled all other rgb programs, restarted ICUE, did a clean install of the latest version and still nothing. Pump and fans work but cant control anything with ICUE.  The usb header all tested working with other peripherals. Created a ticket yet still havent heard back from them. 

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