Corsair rgb vengeance pro ram lights turning off during certain games

[NeroNW]

Having a problem with my Corsair rgb vengeance pro ram, the lighting on the ram is turning off during launching certain games and when closing the game that is opened the lights will turn back on, is there anyway to fix this? I just built a gaming pc and I know that my motherboard supports this ram and both icue and the ram is both updated. Can someone please help me. 

[c-attack]

Are you linking specific user profiles to these game exe files or are they games with special CUE integrated lighting?  
 

Do you have any other Corsair RGB products in your system?  I am trying to differentiate the lighting deliberately changing because of the game launch vs the app crashing to HW Lighting. If you’ve set up a game profile, all other lighting will change with it. If it crashes, all other lighting will drop into hardware lighting mode. 
 

[NeroNW]

One of the games that I play the most is not on the ICUE list for lightning not sure if that is why, but I asked a friend and they play the same game as me and their lights don't turn off during that game opened only mine does. And no I only have the ram which is the only rgb and Corsair product in my pc, I get no crashes just my ram lights turn off.

[c-attack]

There have been a few different issues reported with RAM lighting functionality or detection on CUE 4.30. None of them are exactly the same, but I’m starting to wonder about communication between software and RAM. 
 

1) When the lighting goes dark, open up CUE and see if it still shows RAM temperature or any other data.  
 

2) What motherboard series are you using? Z690, x570, B550, etc. Reinstalling your chipset drivers from your motherboard support page may help if this is related to communication. 
 

3) A possible workaround and test is to set up a hardware lighting effect in CUE, then go to CUE general settings and turn off “start with windows”. Reboot the PC and the effect you set should be in place from the moment you initiate shutdown. On the reboot cue won’t load and the HW Lighting effect should still be present. Go ahead and do your normal things. If the lighting continues to shut off, then that suggests a physical problem with RAM versus what appears to be a software problem at the moment. 

Edited December 5, 2022 by c-attack

[NeroNW]

I might of fixed the issue I was having, I went into the ICUE settings and turned off game and software Inegrations and now when I have my game opened the lights on the ram are on, also I have a msi a520m pro motherboard, sorry for the late reply.