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ICUE cannot find device (K95) after wake up from energy saving mode. After ICUE restart it works.

Go to solution Solved by Goethe,

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since a few weeks or even months, meaning at least two ICUE updates I believe,  I have this problem. Before this time the keyboard did not have this problem over ca. 18 months.

The problem:

ICUE cannot find my device (Keyboard K95 RGB Platinum, latest firmware V3.29 ) after wake up from energy saving mode. If I quit ICUE and restart it after wake up everything is fine ... until next wake up.

I already fully reinstalled ICUE (including deleting registry and directories)  and changed the USB ports. No change.

I am currently running on Windows 10 (21H2 19044.2251, latest version) with ICUE (V4.30.162, latest version).



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  • Corsair Employees

Reproduce the issue but instead of restarting the iCUE software, what happens when you unplug and plug the keyboard back in?

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  • Solution

Thx, for your quick response.

After changing to the former USB ports back again, it seems to run now.

I have a ASUS ROG STRIX X570-F Mainboard with AM4 Socket. I am using now the blue USB 3.2 Gen1 Port from the backpanel. The red USD 3.2 Gen2 Ports obviously do now work stable with my K95.


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