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Ram wont light up after i updated to windows 11

SOG

By SOG
in iCUE Software Troubleshooting

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Try performing a clean uninstall and reinstall of the iCUE software via the instruction linked below.

https://help.corsair.com/hc/en-us/articles/360025166712-Perform-a-clean-reinstallation-of-the-Corsair-Utility-Engine-iCUE-

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c-attack

c-attack

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Is it just the RAM and other Corsair products light up fine?  Make sure you reinstall your chipset drivers after Windows update. It’s possible CUE is getting locked up/out on the SMBus and can’t communicate. If you have zeros for temperature and other RAM data this is likely the case. 

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c-attack

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Go to your motherboard website and the support page for your motherboard model.  For Asus it will have multiple options.  Click Drivers & Utility near the top.  Choose Win 11 in the drop down menu.  It's in the second group down If this is an AMD board I believe it will be just one choice.   


I see the BB50 Gaming F Wifi now.  Driver version Version 3.10.22.706

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c-attack

c-attack

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Since you were getting RAM data, this probably was not the issue but worth a shot.  I have to wonder if another program is blocking.  Obviously you have Armory Crate for the MB and it typically does not cause this type of issue.  Do you have any other RGB control programs maybe for the GPU like GA Fusion or MSI Mystic Aura?

 

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c-attack

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It would seem like this must be related to the OS install and Win 11 can be prickly. I was surprised the fresh install of CUE did not resolve the issue, so it does seem like this may be a driver issue. I don’t have any AMD systems and don’t follow their issues as much. However, any new install or even Windows Recovery reinstall will start with some base OS drivers and not necessarily all you need.
 

You could work your way down the Asus Support page for your MB. If you open “Device Manager” (right click windows start button at bottom) it will open a small window. Any yellow triangles do not have drivers but it will also allow you to check what is installed. Armory Crate also is supposed to be able to do this. My instincts stop me from using that feature but it is intended for those who are not familiar with all of their hardware/driver requirements. All that said, in looking at the drivers offered on your mb page I can’t imagine any other driver aside from the chipset being relevant here. Intel boards or those with a lot of extra chipset features like Thunderbolt may have more drivers and more chance for an issue. 

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SOG

SOG

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ye i looked at device manager no yellow triangles i did look in armoury crate and see no updates. is it possible i may just get a windows update or something at some point and it will just decide to work lol

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Are you attempting to run Armoury Crate and iCUE at the same time?

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When Armoury Crate is actively open and running at the same time as iCUE it will prevent the iCUE software from establishing and maintaining a connection with the memory over the SMBus as it takes exclusive control over that bus. If you wish to have control over the RGB of your DRAM via iCUE you will not be able to run Armoury Crate at the same time as iCUE. You will need to close Armoury Crate completely, and restart iCUE, and its services.

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SOG

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do you know how i can turn it off? if i look in task manager i cant tell exactly what i should end task for or not. i suppose i could uninstall armoury crate and see if that works you think?

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c-attack

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Armory Crate must have several dozen tentacles in the process manager.  You won't be able to close all those out.  If you are trying to control the RAM via Armory Crate is might lock up the SMBus.  There is a setting someone near the top where you can 'detect other RGB components' make sure you don't run that.  

 

Try a basic reset by going to CUE settings and turning off plugins in the CUE General Settings gear.  This will drop the MB from CUE for right now.  Then reboot the PC.  See if the RAM is lighting up on restart.  If yes, re-enable the Plugins toggle.

 

You could uninstall AC, but it is a bit of pain to working that thing back and forth.  Uninstall requires an additional cleaning tool from Asus and it still leaves stuff behind.  The reinstall is the slower process.  I had AC installed on my new Z790 for about week to test stuff out.  I dd not run into this problem, but I also was using a minimal set of features.  I can't remember if AC was showing me RAM temps, but that is the kind of thing that could lock up the SMBus if multiple programs are trying to access the RAM.  This should be a resolvable problem.  Lots of Asus boards.  This is not an everyday kind of issue.  

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c-attack

c-attack

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I am out of suggestions and don't see any clear indicator of why it is not working.  It stands to reason there is a software entanglement somewhere since you won't see 48 LEDs on four different modules blowing out all at the same time without some dire consequences everywhere else on the motherboard.  You can turn on debug logging in the CUE general settings, although I don't know if it will capture the issue or not.  Hopefully Corsair Support can figure it out.  

Edited by c-attack
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